Abby Ahl
Bennington,NE
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Senior Client Success Manager
ABOUT Healthcare (Formerly Ensocare)
04.2013 - Current
- Developed strategic partnerships with hospital leadership and stakeholders, conducting quarterly business reviews and providing strategic recommendations for improvement.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement. driving results, reducing the length of stay per patient and readmissions.
- Managed contracts, quarterly business reviews, renewals and as a successful member of the sales team, generated new clients and expansion opportunities to achieve revenue goals.
- Partnered with Engineering to develop software and reporting enhancements specific to industry standards and workflows to improve client satisfaction.
- PIV credentialed (Government Contractor) , 15+ Veteran's Hospitals in my portfolio.
Director of Community Relations
Encompass Senior Solutions
09.2012 - 04.2013
- Served as a principal representative of the organization, maintaining and developing relationships with key external healthcare contacts and the community at large
- Managed company newsletters, informational brochures and social media accounts.
- Increased the number of patients by 22% Enhanced community engagement by developing and implementing strategic outreach programs.
Personal Banker
Great Western Bank
01.2012 - 09.2012
- Provided personalized relationship-based banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of customer service, through aggressive profiling of each customer and prospective customer to determine their needs and matching products/services to those needs
- Responsible for adherence to compliance regulations
- Drove branch loan, deposit, income growth through business development activities, while actively participating in all product marketing campaigns, sales development activities, and referral programs
Director of Marketing
Heritage Pointe Assisted Living
09.2007 - 10.2010
- Built strong relationships with key referral sources such as discharge planners, county case managers, senior centers and transitional care providers to drive sales and reach occupancy goals.
- Conducted tours with prospective residents and partnered with the site leader and clinical lead to ensure a smooth and seamless process from assessment through move-in.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction.
- Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
Education
Bachelors of Healthcare Management -
Bellevue University
Bellevue, NebraskaSkills
Revenue Growth
Relationship Management
Client Education
CRM Software
Customer Retention
MS Office
Salesforce
Timeline
Senior Client Success Manager
ABOUT Healthcare (Formerly Ensocare)
04.2013 - Current
Director of Community Relations
Encompass Senior Solutions
09.2012 - 04.2013
Personal Banker
Great Western Bank
01.2012 - 09.2012
Director of Marketing
Heritage Pointe Assisted Living
09.2007 - 10.2010
Bachelors of Healthcare Management -
Bellevue University