Abbigail Andrews
Acton,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Warm and welcoming demeanor and ability to handle change with grace and confidence.
Overview
4
4
years of professional experience
Work History
Total Loss Support Intern
Farm Bureau Financial Services
05.2023 - Current
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other departments.
- Assisted the claims adjuster on doing call out to lienholder for pay-off amounts and updating the directory in C4 systems.
- Assisted on projects for my supervisors, using Excel and C4 system to determine total losses.
- Created and emailed documents to credit holders.
Office Manager
Greenberg's jewelers
02.2020 - 08.2021
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Maintain positive relationships with vendors.
- Assisted and persuasive in sales.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Created, maintained, and updated filing systems for paper and electronic documents.
Office Manager
Truverse Management
02.2019 - 02.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Assisted in the leasing department, making cover letters for applications.
- Created maintenance reports and execute work orders.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Education
Associate of Applied Science - Business Management
Des Moines Area Community College
Ankeny, IA08.2023
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.2015
Skills
- Microsoft Applications
- Conflict Resolution
- Customer Service
- Customer Relationship Management
- Cultural Awareness
- Closing Sales
- Professional Telephone Demeanor
- Quality Control
- Stocking and Replenishing
- Customer Satisfaction
Additional Information
LinkedIn Url: https://www.linkedin.com/in/abbigail-andrews-23b7a419b
Timeline
Total Loss Support Intern
Farm Bureau Financial Services
05.2023 - Current
Office Manager
Greenberg's jewelers
02.2020 - 08.2021
Office Manager
Truverse Management
02.2019 - 02.2020
Associate of Applied Science - Business Management
Des Moines Area Community College
High School Diploma -
Southeast Polk High School