Abby Arceneaux
Westwego,LA
Summary
Professional and knowledgeable front desk associate offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Ochsner Fitness Center
06.2020 - Current
- Warmly greets 800+ members daily to help fulfill any needs to ensure a superior gym experience
- Attentively gives 20 detailed tours monthly, answering 50-100 phone calls daily, and supporting 25+ group fitness classes by scheduling 15+ class appointments daily for ample member activity availability
- Maintained clean and organized front desk areas to uphold polished company image.
- Outperforms metrics by selling 250+ guest passes monthly
- Supports daily operational logistics by managing 7 unique monthly work schedules, responsibility for 561 permanent lockers, creating/posting informational content throughout gym to keep members' most informed of up-to-date offerings, and training every new staff member that joins the team.
Cashier and Baker
Sherri's Sweet Treats
02.2019 - 02.2021
- Welcomed customers daily and helped determine their needs while having built relationships to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs. Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Kept up with the demand of 50+ custom orders monthly and 15+ orders daily.
Food Server
Triple B's Cajun Corner
11.2019 - 02.2020
- Took 300+ detailed orders per football game
- Had teamwork skills, multitasking, and attention to details.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Academy of Our Lady
Marrero, LA05.2020
Skills
- File Management
- Conflict Management
- Hospitality Service
- Cash Handling
- Problem-Solving Skills
- Listening Skills
- Lobby Oversight
- Nightly Audits
- Tour Arrangements
- Scheduling
- Business Administration
Certification
- BLS/CPR Certified
Timeline
Front Desk Associate
Ochsner Fitness Center
06.2020 - Current
Food Server
Triple B's Cajun Corner
11.2019 - 02.2020
Cashier and Baker
Sherri's Sweet Treats
02.2019 - 02.2021
High School Diploma -
Academy of Our Lady
- BLS/CPR Certified
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