Abby Austin
Elkton,MD
Summary
I was raised in Indonesia and am the middle of five children so I have a lot of cultural and emotional intelligence. I have worked a variety of flexible jobs in order to be available for my children. I am ready and excited to have a stable job in something I enjoy where I can help others accomplish their goals.
Overview
15
15
years of professional experience
Work History
Tax Associate
H&r Block
10.2025 - Current
- Prepared individual and business tax returns with attention to detail and compliance standards.
- Office work scanned forms, answered phone calls to schedule appointment and help with clients questions.
- Collaborated with team members to develop strategies for maximizing client tax benefits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
Cleaner and Assistant
Michelle’s Home Cleaners
04.2024 - Current
- Driving to and from clients homes.
- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and hygiene.
- Utilized specialized cleaning equipment and eco-friendly products to maintain client satisfaction.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Side Jobs
Myself
09.2019 - Current
- Jobs worked, painting, construction (drywall, framing, electrical, plumbing, tile, siding), pressure washing, elderly care, errands, cleaning, childcare, dog watching, reselling, lots of landscaping.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others to maintain and develope relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tax Associate
H&r Block
09.2024 - 04.2025
- Prepared individual and business tax returns with attention to detail and compliance standards.
- Office work scanned forms, answered phone calls to schedule appointment and help with clients questions.
- Collaborated with team members to develop strategies for maximizing client tax benefits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
Stay at Home Mom
Home
11.2015 - 01.2024
- Managed household and family responsibilities, including child care and housekeeping, organized and planned family events and activities, taught life skills, social skills and responsibility, along with all bills and finance responsibilities for the family.
Process and Quality Compliance Specialist
Sears Hometown and Outlet
08.2014 - 06.2016
- In charge of all junk appliances and organizing the different departments, directing people on where to put them and which trucks they go on, creating many spreadsheets, labeling, emailing and doing paperwork, booking trucks throughout the week, signing in and out truck drivers, many other tasks needed within the warehouse.
Team Lead Assistant
Target
10.2010 - 08.2014
- Register, customer service, made food, prepared everything, cleaned, filled out paper work, put away food orders, organized, trained new team members, ordered supplies, team lead while the boss was gone.
Dietary Aide
Millcroft
09.2010 - 06.2011
- Prepared for dinner, set tables, took orders from the residents, brought out dinner, cleared and cleaned dining room, restocked fridges, washed dishes, worked in a food tray system.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT06-2028
Associate of Arts - Computer Graphic Art
Salem Community College
Salem, NJ05.2014
Undeclared
Cuesta College
San Luis Obispo, CA05.2012
Skills
- Organization skills
- Detail oriented
- Relationship building
- Client communication
- Data entry
- Finance
- Strategic consulting
- Critical thinking
- Problem resolution
- Follow-up skills
- Appointment scheduling
- Prioritization
Timeline
Tax Associate
H&r Block
10.2025 - Current
Tax Associate
H&r Block
09.2024 - 04.2025
Cleaner and Assistant
Michelle’s Home Cleaners
04.2024 - Current
Side Jobs
Myself
09.2019 - Current
Stay at Home Mom
Home
11.2015 - 01.2024
Process and Quality Compliance Specialist
Sears Hometown and Outlet
08.2014 - 06.2016
Team Lead Assistant
Target
10.2010 - 08.2014
Dietary Aide
Millcroft
09.2010 - 06.2011
Undeclared
Cuesta College
Bachelor of Science - Accounting
Western Governors University
Associate of Arts - Computer Graphic Art
Salem Community College