Abby Ayer
Evansville,IN
Summary
Accomplished in reservations management and excelling in customer service, I leveraged strong interpersonal skills and multitasking proficiency at Texas Roadhouse to enhance guest relations and operational efficiency. Demonstrated a professional appearance and team collaboration, significantly improving customer satisfaction and streamlining service processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Texas Roadhouse
Covington, LA
03.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Cashier
Chick-fil-A
Mandeville, LA
04.2022 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Prepared food items according to company standards for quality and presentation.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Utilized computer system to track sales data for daily reports.
Cashier
Raising Cane's Chicken Fingers
Mandeville, LA
12.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA05-2024
Skills
- Reservations Management
- Server Support
- Menu management
- Telephone reception
- Team Collaboration
- Impression management
- Reservations
- Guest Relations
- Professional Appearance
- Multitasking proficiency
- Customer Service
- Strong interpersonal skills
Certification
- Microsoft Word Certified
Timeline
Host
Texas Roadhouse
03.2024 - Current
Cashier
Raising Cane's Chicken Fingers
12.2022 - 03.2023
Cashier
Chick-fil-A
04.2022 - 09.2024
High School Diploma -
Fontainebleau High School