Abby Bertrand
Pleasant Grove,UT
Summary
Adaptable team lead skilled in task prioritization and workflow coordination. Focused on training employees to meet quality standards, driving operational success and improving shipping accuracy.
Overview
5
5
years of professional experience
Work History
Team lead for order entry & shipping departments
Dandy Dental Lab
Lehi, Utah
01.2023 - Current
- Supervised day shift employees in the order entry and shipping departments, prioritizing tasks to ensure smooth daily operations.
- Coordinated inter-departmental communication to eliminate delays and sustain workflow efficiency.
- Reviewed order accuracy, addressing discrepancies before impacting production or shipment.
- Collaborated with shipping team to ensure timely and accurate packaging, processing, and shipping of cases.
- Trained employees on department procedures and quality standards to enhance overall performance.
- Prioritized urgent cases, balancing them with overall departmental workload and production demands.
- Acted as day shift contact for operational questions and escalated management issues.
Data Entry & Front Desk Receptionist
Avadi Dental Lab
Pleasant Grove, Utah
08.2021 - 01.2023
- Entered and maintained patient orders and case information, ensuring confidentiality and data integrity.
- Processed incoming cases, verifying completeness and accuracy to facilitate timely service.
- Delivered professional customer service by answering phones, greeting visitors, and assisting dental offices with inquiries.
- Communicated order status, case updates, and special requests to dental offices.
- Coordinated workflow between front desk, production, and shipping departments to enhance efficiency.
Education
Bachelor of Science - Child And Family Development
San Diego State University
San Diego, CA05-2004
Skills
- Shipping logistics
- Order accuracy
- Workflow coordination
- Task prioritization
- Employee training
- Customer relationship management
References
- Shelby Harris - (801) 787-1666
- Clint Harris
Timeline
Team lead for order entry & shipping departments
Dandy Dental Lab
01.2023 - Current
Data Entry & Front Desk Receptionist
Avadi Dental Lab
08.2021 - 01.2023
Bachelor of Science - Child And Family Development
San Diego State University