Abby Breunig
Prairie Du Sac,WI
Summary
Dependable Training Consultant with track record of success, attention to detail, and proactive mindset. Seeks opportunities to improve processes and workflows for team and customer benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Clinical Training Consultant
American Data
02.2020 - Current
- Provide consultation, training, and clinical support to clients regarding Electronic Medical Record software operation
- Collaborate with clients to develop action plans and implement solutions tailored to address specific challenges and needs
- Maintain strong relationships with key stakeholders throughout the duration of the project lifecycle
- Recommend changes or improvements to existing training methods or materials
- Manage multiple projects simultaneously while maintaining quality standards
Knowledge Management/Learning & Development
CUNA Mutual Group
07.2008 - 07.2019
- Assessed learner needs and analyzed data to identify gaps in training and knowledge, and developed and implemented solutions to align with key business strategies and initiatives
- Provided training, consulting, change management, and technical troubleshooting to various business areas regarding the Knowledge Management system
- Investigated ways to leverage system capabilities to support the taxonomy, users, and quality of the knowledge base to meet the unique needs of the business
- Administered and maintained the Knowledge Management system and acted as a gatekeeper of content to ensure consistency across business units
- Created standard work and conducted annual lifecycle review of content to ensure accuracy and drive continuous improvement
Workplace Mobility Consultant/SAVO Administrator
CUNA Mutual Group
10.2013 - 12.2016
- Collaborated with business areas to understand Sales employee requirements, identified opportunities, and developed and implemented solutions to drive continuous improvement in productivity, efficiency, and value for mobile employees
- Developed job aids, guides, and eLearnings, and delivered training for Content Owners and Sales staff
- Consulted with business areas regarding SAVO site design, and developed and implemented change management plans for site enhancements and new product rollouts
- Established, implemented, and enforced business rules for site taxonomy/tags and naming conventions, and monitored site structure and hygiene to drive consistency
- Acted as primary contact for user inquiries, technical support, and liaison between CUNA Mutual and SAVO
Executive Benefits Administrator
CUNA Mutual Group
06.2012 - 10.2013
- Provided professional sales and service support to credit union executives, related entities, and Executive Benefit Specialists regarding Executive Benefit plans and product related matters
- Administered and processed Executive Benefit plan paperwork
- Developed and implemented process improvement methods to drive consistency and efficiency
- Maintained database for tracking policy and participant status
Human Resources Service Representative
CUNA Mutual Group
08.2009 - 05.2012
- Coached and provided recommendations to managers regarding employee performance issues, and developed and issued Corrective Action Plans
- Acted as primary contact for customer inquiries regarding HR policies, procedures, and systems, and tracked via case management tool
- Partnered with HR Generalists and customers to address and handle HR related issues
- Applied HR technical skills and knowledge to resolve business issues and HR administration needs
- Conducted research, generated reports, and provided data analysis to HR Generalists and Specialists
Talent Acquisition Coordinator
CUNA Mutual Group
07.2008 - 07.2009
- Developed and implemented training plan for coordination of Financial Services Rep hires
- Collaborated with internal HR staff and Hiring Managers to determine staffing needs
- Drafted and finalized offer letters, contracts, and other employment agreements
- Scheduled interviews and provided bid analysis to Union for represented positions
- Posted internal and external job openings via applicant tracking system
Education
Bachelor of Science, Business Administration in Business Management - concentration in Human Resources -
University of Wisconsin-La Crosse
Skills
- Project Implementation
- Customer Relationship Management
- Subject Matter Expert
- Change Management
- Issue Resolution
- Processes and Procedures
- Continuous Improvement
- Attention to Detail
Timeline
Clinical Training Consultant
American Data
02.2020 - Current
Workplace Mobility Consultant/SAVO Administrator
CUNA Mutual Group
10.2013 - 12.2016
Executive Benefits Administrator
CUNA Mutual Group
06.2012 - 10.2013
Human Resources Service Representative
CUNA Mutual Group
08.2009 - 05.2012
Knowledge Management/Learning & Development
CUNA Mutual Group
07.2008 - 07.2019
Talent Acquisition Coordinator
CUNA Mutual Group
07.2008 - 07.2009
Bachelor of Science, Business Administration in Business Management - concentration in Human Resources -
University of Wisconsin-La Crosse