Abigail Brock
Walton,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Kindergarten and First Grade Teacher
Christ Chapel Academy
07.2024 - Current
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
- Reported to parents and administration about student progress.
Librarian Media Specialist
Mason Corinth Elementry
08.2023 - 05.2024
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Collaborated with teachers and school administrators to develop library resources for students.
Cashier
Ebenezer Discount Grocery Store
08.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Masters of Behavioral Health - Social Work
Grand Canyon University
Phoenix, AZ07-2029
Bachelor in Education - Elementary Education
Heritage Bible College
Savannah, GA05-2022
High School Diploma -
Simon Kenton
Independence, KY05-2018
Skills
- Social skills
- Health safety management
- Effective parent engagement
- Positive reinforcement
- Customer service
- Dependable and ethical conduct
- Patience and empathy
- Customer assistance
- Skilled in maintaining cleanliness and sanitation
Timeline
Kindergarten and First Grade Teacher
Christ Chapel Academy
07.2024 - Current
Librarian Media Specialist
Mason Corinth Elementry
08.2023 - 05.2024
Cashier
Ebenezer Discount Grocery Store
08.2021 - 05.2023
Masters of Behavioral Health - Social Work
Grand Canyon University
Bachelor in Education - Elementary Education
Heritage Bible College
High School Diploma -
Simon Kenton
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