Abby Brown
Overview
18
18
years of professional experience
Work History
Autism service coordinator
Commonwealth Of Massachusetts
11.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Behavior Treatment Specialist
Advocates, Inc.
09.2020 - 11.2022
- Advocates
- Assist in providing assessment and management of behavioral and psychiatric emergencies for individuals supported by the department of developmental services
- Direct collection and motoring of behavioral intervention
- Provide training to assist families and staff in implementation of behavioral patterns
- Ensure that individuals are treated with dignity and respect.
Clinical Coordinator, •Therapeutic Coach
Arc of Chemung
08.2016 - 07.2020
- Maintains active caseload
- Develops action plans and crisis plans
- Conducts assessments and outreach across settings
- Fosters the acknowledgment and development of strengths within the individual and system
- Participates in on call rotation for the crisis line
- Conducts observational assessments
- Provide feedback to the team of providers regarding bio psychosocial factors
- Offers consultation and hands on education with family, care providers, and entire system
- Implements a systemic approach to crisis response
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
Life Skills Instructor/ Habilitation Assistant
Ontario ARC
10.2012 - 07.2016
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
Senior Sociotherapist
Hillside Children's Center
03.2009 - 05.2012
- FAMILY OF AGENCIES
- Provide supervisory support to Socio Therapists
- Facilitate therapeutic groups in diagnostic residential milieu
- Encourage a caring environment
- Implement individualized behavior management plans
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
HOME COMMUNITY SUPPORT SPECIALIST
TBI, SIBLEY NURSING PERSONNEL SERVICE
01.2008 - 01.2009
- Provide emotional and psychological support to individuals with Traumatic Brain Injury
- Train and encourage individuals to perform basic activities of daily living skills
- Encourage enhancement of community integration
PERSONAL CARE AIDE
SAXONY HEALTH CENTER
01.2006 - 01.2007
- Develop relationship with individuals diagnosed with Alzheimer's and Dementia
- Promote alertness through involvement in activities of interest
- Initiate redirection
- Provide medication administration
Education
Liberal - Arts and Science, Fingerlakes
Finger Lakes Community College
Canandaigua, NYBachelors - Human Development Concentration Psychology
Empire State College
Saratoga Springs, NY05.2020
Skills
- Treatment Coordination
- Case Planning
- Treatment Monitoring
- Behavior Management Systems
- Mental Health Disorders Knowledge
- Deep Knowledge of Psychology
- Enrichment Activities
- Cultural Sensitivity
- Active Listening
- Critical Thinking
- Sound Judgment
Timeline
Autism service coordinator
Commonwealth Of Massachusetts
11.2023 - Current
Behavior Treatment Specialist
Advocates, Inc.
09.2020 - 11.2022
Clinical Coordinator, •Therapeutic Coach
Arc of Chemung
08.2016 - 07.2020
Life Skills Instructor/ Habilitation Assistant
Ontario ARC
10.2012 - 07.2016
Senior Sociotherapist
Hillside Children's Center
03.2009 - 05.2012
HOME COMMUNITY SUPPORT SPECIALIST
TBI, SIBLEY NURSING PERSONNEL SERVICE
01.2008 - 01.2009
PERSONAL CARE AIDE
SAXONY HEALTH CENTER
01.2006 - 01.2007
Liberal - Arts and Science, Fingerlakes
Finger Lakes Community College
Bachelors - Human Development Concentration Psychology
Empire State College