Abby Brown
Saline
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and data organization. Good at troubleshooting customer problems and building tailored successful solutions. Skills in detailed oral/written communication and active engagement. Strong background cultivating positive professional relationships. Reliable candidate ready to take on a position requiring problem-solving, task prioritization, and effective communication to help the team succeed. Passionate about local, state level, and federal politics to better serve communities.
Overview
6
6
years of professional experience
Work History
Intern
Michigan Democratic House Services
01.2023 - 03.2023
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Compiled data and updated spreadsheets to produce timely reports for Representatives needs.
- Interacted with constituents by phone, email, or in-person to provide information, answer questions, and inform them of available programs.
- Met with Representatives and their staff to plan and personalize events designed to help their home districts.
- Learned useful skills like cutting turf, running phone banks, communicating with interest groups, and using office programs.
Dispatcher
MSU Safe Ride
10.2022 - 04.2023
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Aided students in crisis by maintaining a safe and secure environment by addressing their concerns in an empathetic way. Helped many students navigate out of dangerous or uncomfortable situations.
Camp Counselor
Northfork Farms & Outback LLC
06.2021 - 08.2021
- First aid Trained in CPR Recreation management.
- Emergency response, Administered first aid according to prescribed procedures, and notified emergency medical personnel when necessary.
- Safe food handling, Cleaning and sanitation, Inventory storage.
- Promoted physical skill, strength, and stamina with exercise programs.
- Demonstrated positive behaviors to children by modeling strategies for handling peer conflicts.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Executed rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Managed daily operations of recreational facilities.
- Monitored ongoing activities and kept participants safe with thorough instruction..
Cashier
Chelas Restaurant & Taqueria
05.2017 - 08.2021
- Participated in a fast-paced environment, handled multiple priorities, and learned new procedures.
- Oversaw all guest needs with an upbeat attitude and attention to detail.
- Processed orders and payments using POS system terminals and registers.
- Modeled genuine hospitality and an exceptional dining experience.
- Surveyed cleanliness targets by addressing the dining room, bathrooms, and other areas during and at end of each shift.
- Facilitated safe food handling and sanitation standards.
Education
Bachelor of Arts - Political Theory And Constitutional Democracy
Michigan State University
East Lansing, MI12.2023
High School Diploma -
Saline High School
Saline, MI05.2019
Skills
- Customer and Service-Oriented
- Service Coordination
- Data Entry and Management
- Computer and Software Proficiency
- Analytical Skills
- Attention to Detail
- Teamwork and Collaboration
- Friendly, Positive Attitude
- 58 Wpm Typing Speed
Timeline
Intern
Michigan Democratic House Services
01.2023 - 03.2023
Dispatcher
MSU Safe Ride
10.2022 - 04.2023
Camp Counselor
Northfork Farms & Outback LLC
06.2021 - 08.2021
Cashier
Chelas Restaurant & Taqueria
05.2017 - 08.2021
Bachelor of Arts - Political Theory And Constitutional Democracy
Michigan State University
High School Diploma -
Saline High School