Abby Jaggers
Nashville,TN
Summary
Results-driven Manager bringing 3+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
3
3
years of professional experience
Work History
Operations Assistant Manager
Altar'd State
Nashville, TN
05.2023 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Exceeded company's expectations of 90% or higher for LP audits by holding the team accountable daily through loss prevention practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Led markdown and re-marks to a 95% or higher 100% of the time.
- Butterfly with all zones covered at all times. 50% BOD success rate continuing to grow and respond to the business' reflected by the hourly sale in order to positively impact the business.
- I have been mentioned in 4+ NPS comments.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Performed regular price checks on select items throughout the store location.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Set up attractive window displays that encouraged customers to enter the store.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Key Holder
Altar'd State
Chattanooga, TN
05.2022 - 05.2023
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Brand Ambassador
Altar'd State
Chattanooga, TN
11.2020 - 05.2022
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Provided customer service support during promotional events or when needed.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Maintained inventory integrity and accuracy to protect company assets.
Education
Cherokee High School
Canton, GA05-2019
Skills
- Inventory Purchasing
- Documentation and Reporting
- Meeting Planning
- Employee Scheduling
- Onboarding and Orientation
- Positive Attitude
- Inventory Management
- Delegating Work
- Professional and Friendly
- Attention to Detail
- Stock Replenishment
- Visual Displays
- Promotional Planning
- Reliable and Punctual
- Visual Merchandising
- Floor Set Design
- Friendly and Outgoing
- Leadership Coaching
- Performance Evaluation
- Customer Engagement
Timeline
Operations Assistant Manager
Altar'd State
05.2023 - Current
Key Holder
Altar'd State
05.2022 - 05.2023
Brand Ambassador
Altar'd State
11.2020 - 05.2022
Cherokee High School