Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Abby Caltagirone

Indian Springs Village

Summary

Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Developed essential communication and multitasking skills in fast-paced office environment. Demonstrated ability to manage scheduling, handle inquiries, and provide exceptional customer service. Seeking to transition into new field where strong organizational and interpersonal abilities are valued.

Overview

9
9
years of professional experience

Work History

Front Office Receptionist

Skin Wellness Dermatology of Alabama
02.2024 - Current
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained current and accurate medical records for patients.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained productive, efficient approach to all tasks.

Assistant Store Manager

Tecovas Western Goods
08.2021 - 11.2023
  • Built and established strong relationships with customers, enabling long-term partnerships
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Provided product information to customers and aligned products with customer needs to boost satisfaction
  • Drove sales through customer relationship building and suggestive selling techniques
  • Assisted with training staff on all internal operational functions
  • Coached employees on customer service and selling techniques
  • Held employees accountable and corrected issues to achieve high standards
  • Opened and closed cash registers, balanced cash drawers, and made deposits

Sales Associate

Urban Outfitters
04.2021 - 08.2021
  • Helped customers locate products and checked store system for inventory
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions regarding sizing and styling options
  • Helped customers with purchases, returns, and online orders
  • Performed cleaning tasks, keeping store neat and organized

Dance Choreographer

Dance South Studio
08.2016 - 03.2021
  • Instructed weekly classes for students ages 9-18
  • Choreographed dance routines for advanced competition teams
  • Established positive relationships with students by encouraging them to practice, strive for excellence, and reach their full potential in dancing
  • Demonstrated strong leadership skills while teaching group classes, private lessons, and workshops
  • Assisted with office work (answering phone calls, sending emails, etc.)

Education

GENERAL STUDIES

Jefferson State Community College
Birmingham, AL
05.2019

Skills

  • Customer Service
  • Customer Experience
  • Staff Management
  • POS Systems Operations
  • Time Management
  • Goals and Performance
  • Verbal and Written Communication
  • Store Opening and Closing
  • Assignment Delegation
  • Inventory Counting
  • Hiring and Training
  • Shipment Processing
  • Conflict Resolution
  • Appointment Scheduling
  • Microsoft Office
  • Meeting Deadlines
  • Product Guidance
  • Administrative Skills
  • Record Preparation
  • Telephone Etiquette
  • Complex Problem-solving
  • Scheduling Appointments
  • EMR / EHR
  • Electronic Medical Records

Timeline

Front Office Receptionist

Skin Wellness Dermatology of Alabama
02.2024 - Current

Assistant Store Manager

Tecovas Western Goods
08.2021 - 11.2023

Sales Associate

Urban Outfitters
04.2021 - 08.2021

Dance Choreographer

Dance South Studio
08.2016 - 03.2021

GENERAL STUDIES

Jefferson State Community College

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Abby Caltagirone