Abby Clark
Longwood,FL
Summary
Dynamic leader with a proven track record at Toppers Creamery, excelling in guest relations and team management. Leveraged exceptional communication to foster customer loyalty and drive business growth. Skilled in multitasking and data entry, adept at transforming challenges into opportunities, enhancing operational efficiency. Achieved significant improvements in customer satisfaction and employee performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Head Hostess
Outback Steakhouse
11.2024 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Supported needs of 10 +- person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality.
Administrative Assistant
Bcclark Realty
09.2024 - Current
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Secretary's Assistant
Beaver Door and Trim
02.2024 - 09.2024
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
General Manager
Toppers Creamery
12.2022 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Server
Toppers Creamery
08.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Business Management
Seminole State College of Florida
Sanford, FL05-2027
High School Diploma -
Lake Brantley High School
05-2022
Skills
- Guest relations
- Exceptional communication
- Strong leadership
- Team management
- Advertising and marketing
- Branding
- Sales
- Recordkeeping
- Multitasking Abilities
- Customer/Client relations
- Office equipment operations
- Data entry
Timeline
Head Hostess
Outback Steakhouse
11.2024 - Current
Administrative Assistant
Bcclark Realty
09.2024 - Current
Secretary's Assistant
Beaver Door and Trim
02.2024 - 09.2024
General Manager
Toppers Creamery
12.2022 - 05.2024
Server
Toppers Creamery
08.2021 - 12.2022
Bachelor of Arts - Business Management
Seminole State College of Florida
High School Diploma -
Lake Brantley High School