ABBY CLAUSEN
Mesa,AZ
Summary
Dynamic business leader dedicated to driving success through effective management, strategic planning, and innovative business solutions. Experienced in overseeing customer relationships, implementing cutting-edge technologies, and optimizing processes to enhance organizational efficiency. Proven track record in sales, project management, and strategic consulting, with a talent for delivering exceptional customer service and negotiating contracts. Adept at navigating fast-paced environments while maintaining a focus on achieving profitable outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Implementations
Click Boarding
01.2019 - Current
- Manage Implementation team of professional implementation consultants who are responsible for net new clients as well as post go live add on projects
- Strategically build new and existing partnerships with firms that will be a cost -effective solution for supplemental implementations
- Executive sponsor, responsible for building client relationships with project managers, management, executive sponsors, technical subject matter experts and human resource staff
- Coaching consultants through operational tools and best practices in place as well as overseeing projects
- Developed, implemented and maintaining implementation planning based on customized client needs based on client size, needs, unique challenges, as well as identifying risk management to mitigate and be proactive in operational risks
- Assisting sales through final procurement stages and contracting
- Audit and maintain practice profitability in addition to continuing to evolve implementation approach and tools, reducing non billable project activities by over $100,000.
- Identifying areas of implementation improvement and cost savings while collaborating cross practice with product management teams
- Provide insight into current SaaS trends and client needs and feedback
- Establish and monitor key performance indicators (KPIs) for Implementation practice staying in harmony with overall business strategy
- Acting second to Chief Operating Officer, assisting with practice reporting, resourcing, practice profitability, cross practice process documentation, and strategic operational solutioning.
Service Director, Onboarding Practice
Rizing HCM, Formerly 3D Results
01.2014 - 01.2019
- Manage team of professional consultants, located across US & CAN, remote staff
- Establish client relationships with project teams, consisting of project managers, management, executive sponsors, and human resource staff
- Evaluate existing operational processes and practices; recommending software system configuration to maximize operational benefits for their onboarding future state
- Balance several onboarding and recruiting marketing projects simultaneously, both projects and project financials
- This also consists of building clients entire onboarding and recruiting marketing SuccessFactors platform
- Deliver training to system administrators and human resource staff
- Review and maintain practice profitability in addition to continuing to grow practice product offerings
- Serve as leadership on projects as well as conduit between all project managers and client when multiple solutions are being executed.
Implementation Consultant, Configuration
API Healthcare a GE Healthcare Company
01.2013 - 01.2014
- Establish client relationships with C-Suite, Management, and Project Teams
- Evaluate existing operational processes and practices; recommending software system configuration to maximize operational benefit
- Balance multiple customer implementations simultaneously; provide continued strategic support through working with client services manager on client-specific recommendations
- Customize and deliver training to nurse/healthcare leaders
- Analyze customers' business requirements and technology objectives; develops a project design to meet customers' business needs
- Build clients Staffing and Scheduling software portal
- Serve as liaison between company and client in order to ensure that all targets and requirements are met
- Monitor project deliverables and progress through continuous communication with project members.
Senior Implementation Consultant
Verifications Inc, Watertown, SD
01.2012 - 01.2013
- Solution improvement for current clients, reducing bottlenecks and inefficiencies
- Develop effective activities and future business focused strategic planning
- Provide consulting services to HR clients across US and International around Screening and Onboarding workflows
- Project manage client implementations, ATS and HRIS integrations
- Build and QA HR Servicing integrations, reading/writing XML, BizTalk, and Coldfusion
- Subject matter expert on proprietary screening software platform
- Administer Salesforce.com for Professional Services staff.
Healthcare Account Management
LodgeNet Healthcare Inc, a subsidiary of LodgeNet Interactive Corporation
01.2002 - 01.2012
- Manage, retain and produce positive revenue growth for more than 20 Hospitals across the United States
- Educate existing customers on steps towards utilizing their current tools to meet mandates passed down by Centers for Medicare and Medicaid Services
- Project manage several projects simultaneously as well as installation of new products, upgrades and system integrations (EMR and Dietary are a few integrations examples)
- Process education content that comes through LodgeNet and work with production companies
- (Milner Fenwick, wired.MD, MedSelf Ed, InJoy and more)
- Developed and maintain Salesforce.com database currently used by Account Management as well as Healthcare Sales Team
- On-time delivery of quotes and contract documents individually developed
- Sales - products in price ranges of $60.00 to $550,000
- Improve workflow processes and practices for office efficiencies.
Education
Bachelor of Science - Business
Colorado Technical University
Sioux Falls, SDSkills
- Leadership
- Business Analysis
- Influencing skills/ Communication
- Business Process Mapping/ Methodology / Process Development
- Resource Planning
- Continuous Improvement
- Decision-Making
- Project Coordination
- Relationship Building
- Project Leadership
Certification
- Certificate of Completion in Grant Writing
- Certificate of Completion in HIPAA Compliance
Additional Information
- Working with Saving One Life
Timeline
Director of Implementations
Click Boarding
01.2019 - Current
Service Director, Onboarding Practice
Rizing HCM, Formerly 3D Results
01.2014 - 01.2019
Implementation Consultant, Configuration
API Healthcare a GE Healthcare Company
01.2013 - 01.2014
Senior Implementation Consultant
Verifications Inc, Watertown, SD
01.2012 - 01.2013
Healthcare Account Management
LodgeNet Healthcare Inc, a subsidiary of LodgeNet Interactive Corporation
01.2002 - 01.2012
Bachelor of Science - Business
Colorado Technical University