ABBY COLE

Provides administrative support to management and collection staff enhancing operation efficiency

Manager is a high volume of counts throughout the collection cycle, ensuring compliance with protocol

Complete detailed documentation and processing multiple work assignment

Communicates with employers post federal wage garnishment

Develops and compile reports using Microsoft Excel with light data analysis work

Volutes collection activities to maintain compliance with standards and regulations

Creates and processes wage garnishments, ensuring compliance with legal regulations

Streamline, garnishment procedures, reducing processing time and enhancing efficiency

Consistently meeting, deadlines and high volume environment

Facilitates internal communication and operational improvements

Assist management with special project

Cross train in multiple areas

Communicated research objectives to clients, ensuring clarity and alignment.

Established recruitment plans for various focus groups to meet client needs.

Recruited participants that satisfied client criteria through targeted outreach.

Provided clients with actionable suggestions to enhance recruiting strategies and detailed logs of achievements.

Progressed from sales representative (2001-2003) to collections representative (2002-2004), then briefly served as sales trainer in 2004.

Promoted to operations manager, overseeing various departments including customer service and collections from 2004 to 2006.

Supervised staff training focused on policy compliance and skill development.

Analyzed performance reports to identify improvements and set department goals.

Established and enforced policies and procedures, streamlining operations across departments.

Supported sales department initiatives through effective collaboration.

Conducted interviews for prospective hires, coaching leads on professionalism during calls.