ABBY COTTON
Plano,Texas
Summary
Customer Success and Sales professional with experience across onboarding, product adoption, and outbound pipeline development. Known for building strong customer relationships, communicating clearly, and driving measurable outcomes. I thrive in fast-paced SaaS environments and bring a mix of empathy, problem-solving, and execution to every interaction.
Overview
4
4
years of professional experience
Work History
Customer Success Manager (CSM)
Amazing Life
12.2024 - Current
- Serve as the primary point of contact for over 800 clients, ensuring a smooth onboarding and continued engagement.
- Drive product adoption and usage through personalized success plans and regular client check-ins.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Established strong relationships with key stakeholders to drive engagement initiatives.
- Identified upsell opportunities and collaborated with sales teams to close deals, maximizing revenue generation from existing accounts.
Senior Sales Development Representative
Leadr
09.2023 - 11.2024
- Promoted to Senior SDR within 8 months based on performance.
- Mentored and trained new SDRs to improve productivity and team collaboration.
- Trained and mentored junior representatives, fostering a culture of continuous improvement and learning.
- Utilized CRM systems to track interactions, manage pipelines, and analyze sales data for insights.
- Spearheaded initiatives to streamline communication processes between sales and customer success teams.
Sales Development Representative
Leadr
01.2023 - 09.2023
- Prospected clients through cold calls, emails, and LinkedIn.
- Booked qualified demos with leads by communicating product value.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Won new business by articulating full value of company's capabilities to prospects.
Inside Sales Representative
CarOffer
11.2022 - 01.2023
- Identified and engaged dealership leads to present CarOffer’s platform.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
Operations Specialist
CarOffer
09.2022 - 11.2022
- Processed and managed vehicle title documentation.
- Coordinated with dealerships and financial institutions to facilitate timely title transfers.
- Maintained organized records of title transactions for easy retrieval and audit readiness.
Integration Specialist
CarOffer
05.2022 - 09.2022
- Onboarded dealerships to the CarOffer platform, ensuring full understanding of tools.
- Streamlined documentation procedures to improve efficiency in onboarding workflows.
- Developed onboarding materials that enhanced clarity and engagement for new employees.
Education
No Degree - Biblical Studies Coursework
Christ For The Nations
Dallas, TX01.2020
High School Diploma - undefined
Harvest Christian Academy
Watauga, TX05.2017
Skills
- Customer service
- Customer relationship building
- Customer relations
- Training and mentoring
- Client relations
- Negotiation
- Business development
- CRM software
- Customer onboarding
- Positive attitude
- Time management
- Reliability
Timeline
Customer Success Manager (CSM)
Amazing Life
12.2024 - Current
Senior Sales Development Representative
Leadr
09.2023 - 11.2024
Sales Development Representative
Leadr
01.2023 - 09.2023
Inside Sales Representative
CarOffer
11.2022 - 01.2023
Operations Specialist
CarOffer
09.2022 - 11.2022
Integration Specialist
CarOffer
05.2022 - 09.2022
High School Diploma - undefined
Harvest Christian Academy
No Degree - Biblical Studies Coursework
Christ For The Nations