Abby Cox
Canton,OH
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities and maintaining a positive attitude. Willing to take on additional responsibilities to achieve team goals. Demonstrated expertise in phlebotomy and HIPAA compliance at Aultman Hospital, resulting in improved patient experiences and outcomes. Committed to patient-focused care and dedicated to enhancing clinic efficiency and patient satisfaction through a collaborative approach and attention to detail. History of superior performance at individual, team, and organizational levels, with a strong motivation and commitment to delivering high-quality healthcare. Exceptional multitasking and prioritization skills, able to work independently with minimal supervision. Detail-oriented professional with a medical background and exceptional team-building abilities, eager to contribute to your organization's success.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Aultman Hospital
09.2004 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Telephone calls to patients with test results, answering patient questions, relaying messages from providers, and discussing care plan/treatment plan with patients.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Prior Authorizations for medications and testing.
- Appeal process for denials from Insurance companies for medications or ordered testing.
- HIPPA compliant/aware.
Quality Assurance/Phlebotomist
Bayer Healthcare Pharmaceuticals Inc.
03.1997 - 03.2000
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
Education
ABR-OE - Medical Assisting
AAMA
Columbus02.2018
Graduate Certificate - Phlebotomy
Buckeye Career Center
New Philadelphia, OH03-1997
Certificate - Quality Assurance/Plasmapheresis
Bayer
Atlanta, GA01-1997
High School Diploma -
Claymont High School
Uhrichsville, OH06.1985
Skills
- HIPAA Compliance
- EMR / EHR
- Emergency Procedures Understanding
- Reliable Team Player
- Compassionate
- Patient Assessments
- Customer Service
- First Aid
- Complex Problem-Solving
- Vital Sign Monitoring
- Attention to Detail
- Maintaining Confidentiality
- Organizational Skills
- Clinical Documentation
- Microsoft Office Suite
- Anatomy and Physiology Knowledge
- Time Management
- Professionalism and Ethics
- Medical terminology knowledge
- Direct Patient Care
- Venipuncture Expertise
- Quality Control
- Patient preparation
- Medical Records Review
- Specimen collection and storage
- Certified in CPR/AED
Accomplishments
Lifetime Contribution Award 2022
Above and Beyond Recognition 2023
Protocols written:
Walk in clinic portocol (implemented)
Surgical clearance protocol
Timeline
Medical Assistant
Aultman Hospital
09.2004 - Current
Quality Assurance/Phlebotomist
Bayer Healthcare Pharmaceuticals Inc.
03.1997 - 03.2000
ABR-OE - Medical Assisting
AAMA
Graduate Certificate - Phlebotomy
Buckeye Career Center
Certificate - Quality Assurance/Plasmapheresis
Bayer
High School Diploma -
Claymont High School
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