Abby Curtis
Pleasant Grove,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excels with management and training positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Banker
Hillcrest Bank
05.2024 - Current
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Team Lead // Team Associate
Walmart
01.2023 - 09.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Housing Coordinator
Aptive Environmental
01.2022 - 05.2023
- Provided housing for over 1000 sales reps nationwide
- Reviewed pay records to accurately calculate deductions
- Reviewed contracts with Hotels, Apartment Complexes and third party short term rental companies and worked to negotiate pricing to uphold company budgeting
- Provided Excellent customer service to reps and partnerships
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
Customer Service Representative
GameStop
10.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Team Lead
Walmart
04.2018 - 09.2021
- Maintain sanitation, health, and safety standards in work areas
- Count money and make bank deposits
- Operate cash registers to accept payments for food and beverages
- Hire, train, and supervise food and beverage service staff
- Order or requisition supplies and equipment for tables and serving stations
- Interacted with customers in a professional and friendly way
Shift Manager
Del Taco
07.2017 - 03.2019
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Skills
- Active Listening
- Reliability
- Adaptability
- Client relationships
- Management
- Cash Handling
- Team Player
- Smartsheet
- Record and store data
- Banking regulations
Accomplishments
- Met company scorecard goals.
- Registered Notary with the State Of Utah.
- 4+ years of management experience.
Certification
- CNP - Certified Notary Public
- Food Handler
Timeline
Associate Banker
Hillcrest Bank
05.2024 - Current
Team Lead // Team Associate
Walmart
01.2023 - 09.2024
Housing Coordinator
Aptive Environmental
01.2022 - 05.2023
Customer Service Representative
GameStop
10.2021 - 12.2021
Team Lead
Walmart
04.2018 - 09.2021
Shift Manager
Del Taco
07.2017 - 03.2019
- CNP - Certified Notary Public
- Food Handler
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