Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abby Curtis

Sandy,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Banker

Hillcrest Bank
05.2024 - Current
  • Balanced teller drawers and ATM cash. and completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services. Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.

Team Lead // Team Associate

Walmart
01.2023 - 09.2024


  • Trained over 50 team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided exceptional customer service


Housing Coordinator

Aptive Environmental
01.2022 - 05.2023
  • Provided housing for over 1000 sales reps nationwide
  • Reviewed pay records to accurately calculate deductions
  • Reviewed contracts with Hotels, Apartment Complexes and third party short term rental companies and worked to negotiate pricing to uphold company budgeting
  • Answered incoming calls and emails providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints

Team Lead

Walmart
04.2018 - 09.2021
  • Operated cash registers to accept payments for food and beverages
  • Hired, trained and supervised over 100 staff members.
  • Interacted with customers in a professional and friendly way
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.

Shift Manager

Del Taco
07.2017 - 03.2019
  • Supervised a close-knit team of 10 employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

NA -

Homeschooled
Utah
05.2016

Skills

  • Client relationships
  • Management and Training
  • Cash Handling
  • Adaptability
  • Customer service
  • Reliability

Certification

  • CNP - Certified Notary Public for the state of Utah
  • Food Handler's permit

Timeline

Associate Banker

Hillcrest Bank
05.2024 - Current

Team Lead // Team Associate

Walmart
01.2023 - 09.2024

Housing Coordinator

Aptive Environmental
01.2022 - 05.2023

Team Lead

Walmart
04.2018 - 09.2021

Shift Manager

Del Taco
07.2017 - 03.2019

NA -

Homeschooled

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