Abby Dean
Cheyenne,WY
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Client Contact Specialist
First Command Financial Planning
Cheyenne, WY
06.2024 - Current
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to various AAs, assisting with document preparation, data entry, and scanning.
- Assisted with the development of online marketing campaigns, including email marketing.
- Managed sponsorships by attending marketing events.
- Developed marketing materials, such as brochures and flyers, on AMP.
- Planned and implemented email marketing campaigns on ACE.
- Planned budget allocations for various marketing activities.
PTO President
Freedom Elementary School
Cheyenne, WY
08.2023 - 06.2024
- Facilitated communications between members of the PTO Executive Board and general membership as needed.
- Researched potential vendors for event supplies or services needed for upcoming fundraisers or activities.
- Provided leadership and guidance to committee chairs in order to ensure successful completion of tasks related to their respective areas.
- Solicited donations from local businesses in support of PTO initiatives.
- Collaborated with teachers, staff, and administrators to coordinate student-centered activities.
- Organized and chaired monthly board meetings to discuss PTO initiatives and events.
- Led recruitment efforts for volunteers to help with PTO events and activities.
- Planned special events such as family nights, book fairs, the Holiday Shop, back-to-school nights, and holiday parties.
- Monitored guest satisfaction levels throughout the duration of an event.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Coordinated and allocated equipment, supplies, and staff for events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
Communication & Outreach Team Lead
Twentynine Palms Desert Leadership Seminar
Twentynine Palms, CA
05.2021 - 02.2024
- Collaborated with team to promote, plan and organize communication materials.
- Analyzed customer feedback data from surveys or focus groups to identify areas of improvement in messaging strategy.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
- Managed website content including design updates, graphics creation, copywriting.
- Created content for multiple social media channels.
- Coordinated advertising campaigns across multiple digital platforms.
- Coordinated and allocated equipment, supplies and staff for events.
- Provided support during events by creating live coverage through photos, videos, blogging.
2/7 Command Team Advisor
2nd Battalion, 7th Marines
Twentynine Palms, CA
06.2022 - 08.2023
- Provided guidance on the appropriate use of resources to the 2/7 Command Team members.
- Provided guidance on how to best utilize available resources in order to maximize the impact on the lives of the Marines, Sailors, and their family members of 2/7.
- Organized and coordinated volunteer activities, events, and projects.
- Provided support to volunteers in order to maximize their effectiveness.
- Oversaw fundraising activities and preparation in accordance with the Marine Corps guild lines and orders.
- Identified areas of improvement within the volunteer program.
Skills
- Administrative support
- Appointment scheduling
- Marketing
- Data entry
- Marketing campaign management
- Email marketing
- Event calendar management
- Event planning
- Networking
- Outreach planning
- Marketing and advertising
- Campaign management
- Diversity awareness
- Administrative skills
- Project planning
- Vendor partnerships
Timeline
Client Contact Specialist
First Command Financial Planning
06.2024 - Current
PTO President
Freedom Elementary School
08.2023 - 06.2024
2/7 Command Team Advisor
2nd Battalion, 7th Marines
06.2022 - 08.2023
Communication & Outreach Team Lead
Twentynine Palms Desert Leadership Seminar
05.2021 - 02.2024