Abby Duckwall
Sunbury,OH
Summary
Professional Customer Service associate with vast experience in multiple industries. Customer service is my passion and I enjoy making other peoples days more pleasant. I am a mature, outgoing, friendly, reliable individual. Focused and dedicated hard-working team player with an exceptional work ethic who adapts very easily to new challenges, tasks and opportunities. Looking for that next opportunity in an office environment to continue to grow professionally.
Overview
21
21
years of professional experience
Work History
Receiving Specialist
Ralph Lauren
08.2017 - 11.2024
- Coordinated intake of up to 75 large boxes per day.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Optimized storage space utilization by consistently reorganizing inventory based on product turnover rates.
- Assisted in training new team members, sharing valuable knowledge on best practices for receiving operations.
- Built professional relationships with key personnel within supplier organizations.
- Supported company growth by adapting to an increasing volume of incoming shipments while maintaining high standards of accuracy and timeliness.
- Prepared and managed customer E-Orders
- Completed store product transfers
Property Manager
Townhomes Management
05.2006 - 10.2016
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Customer Service Specialist
AAA Auto Club Group
04.2004 - 05.2006
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
High School Diploma -
Westerville South High School
Westerville, OH06-1992
Skills
- Analytical problem solving
- Office administration
- Teamwork and collaboration
- Customer service
- Good communication skills
- Customer relations
- Organization skills
- Time management
- Telephone skills
- Data entry
- Shipment processing
- Stock rotation
Languages
English
Native or Bilingual
Timeline
Receiving Specialist
Ralph Lauren
08.2017 - 11.2024
Property Manager
Townhomes Management
05.2006 - 10.2016
Customer Service Specialist
AAA Auto Club Group
04.2004 - 05.2006
High School Diploma -
Westerville South High School