
Enthusiastic and highly organized professional with a passion for delivering exceptional customer service and enhancing in-person operations. Known for a positive attitude and energetic approach, consistently exceeding client expectations through proactive communication and problem-solving. Demonstrates a strong work ethic and dedication to achieving results, while effectively managing tasks and prioritizing responsibilities. Committed to fostering a welcoming environment that enhances the customer experience and drives operational success.
OVERVIEW
Dynamic home stager with a proven track record of enhancing property appeal and accelerating sales. Expert in crafting personalized staging strategies that highlight a home’s strengths and resonate with target buyers. Strong project management skills, overseeing all aspects from initial consultation to final setup. Committed to staying ahead of design trends and utilizing creative solutions to create inviting, market-ready spaces.
RESPONSIBILITIES
OVERVEIW:
As an Administrative Office Assistant for the City of Bellevue in the Parks & Community Services Department at North Bellevue Community Center, I enjoy constant interactions with patrons of all ages and diverse backgrounds, I'm required to be flexible-minded, I'm good with computer systems, and am detail oriented with high organizational abilities.
RESPONSIBILITIES:
•Ability to work cohesively internally and externally with staff and community members.
•Communicate effectively (both orally and in writing).
•Keep abreast changes in policies, programs, procedures, standards and regulations applicable to the Bellevue Parks & Community Services Department.
•Good judgment and initiative, to make informed decisions on processes and efficiencies in order to support the Bellevue Parks & Community Services department.
•Required to work well with others in a coordinated effort to get the job done.
•Maintain good judgment and take initiative in order to make independent decisions.
•Ability to be organized and flexible, in order to accommodate change as priorities or special situations arise.
•Ability to multi task.
•Ability to handle last minute changes under pressure.
•Assist with program data entry and maintenance as needed.
OVERVIEW:
I provide direct front desk customer service at the South Bellevue Community Center as well as administrative and program support to recreation staff with an emphasis on marketing and advertising programs and soliciting for donations and sponsorships for large special events.
RESPONSIBILITIES:
• Greet customers and provide information to program participants and the general public and directing building users to their assigned areas.
• Process program registrations and collecting fees; maintaining required forms and information for each participant.
• Process facility rental requests and collecting fees; maintaining building use schedule and ensuring necessary staff and equipment are available for renters.
• Collect and maintain statistical data, including rosters, program and facility rental revenues and expenses, and timesheets for payroll.
• Deliver and pick up program materials and equipment, helping prepare brochures, flyers, and banners for distribution throughout the City.
• Prepare program sites for specific programs; move equipment and supplies as needed for the day's program schedule; set-up/break-down rooms for meetings and facility rentals
• Assist with updating and maintaining event calendars, website content, social media sites, and other advertising opportunities identified by the Recreation Coordinator.
• Assist lead at special events responsible for coordinating logistics under the direction of the Recreation Coordinator
◦ Recruit volunteers to assist with special events.
◦ Develop sponsorship proposals and donation request letters.
◦ Contact local merchants and soliciting for sponsorships and donations.
◦ Follow up with and maintaining relations with local merchants for long-term benefit and to develop self-sustaining special events.
OVERVIEW & RESPONSIBILITIES
Responsible for the overall management and development of the Business Development Representative Team. As the BDR Manager I possess a strong ability to deliver results. This includes performance management, one on one and group coaching, and employee learning development. Communication is key in this role, along with active listening skills, patience, and the ability to multi-task.
As the BDR Manager I am expected to meet and exceed specific measurable goals geared toward call center performance, compliance, and customer engagement and satisfaction. I am also flexible and able to solve intricate problems. This includes excellent explanatory skills, implementing disciplinary steps both written and verbal, performance auditing, attendance management, and systems training.
OVERVIEW:
Made first contact to outbound calls to prospective customers to establish a level of interest in life insurance then connect them with an in-house licensed agent to discuss their life insurance needs.
RESPONSIBILITIES:
• Make outbound calls to prospects to develop an interest in life insurance
• Discuss insurance inquiries with clients and match them with an in-house State Licensed Agent
• Enter information of prospects solicited into database system
OVERVIEW:
As the Group Fitness Supervisor at PRO Sports Club I managed a variety of administrative and supervisory functions. I this position I was responsible for assisting the Group Fitness Manager in the daily operation and management of the Group Fitness Department.
RESPONSIBILITIES:
• Assisted with recruiting, hiring, and training all new instructors
• Assisted accounting with member inquiries and processes transactions in a timely manner
• Assisted with processing bi-monthly payroll for the department
• Responded to inquiries in person, over the phone, and via e-mail promptly and courteously
• Maintained & ensured all Studios were ready for classes to ‘Show Ready’ standards
• Completed all tasks related to marketing of the Group Fitness department
• Assisted with equipment maintenance & inventory for the department
• Maintained uniforms & inventory in an organized and accurate fashion
• Maintained files & information in a neat & orderly manner
• Completed quarterly file audits as required
• Prepared and completed Employee Reviews
• This position was full-time and required a mixture of mornings, evenings, and weekend work.
OVERVIEW & RESPONSIBILITIES:
• Maintained current and accredited certifications by attending continuing education courses and conferences
• Required to actively seek, recruit and maintain clientele to meet monthly sales quotas
• Facilitate consultation meetings in person, on the phone and via e-mail with new and existing clients to discuss expected outcomes
• Managed individual client accounts and packages to ensure accuracy
• Accurately document each individual session using medical based charting and the SOAP note format
• Performd sales calls to new and existing membership accounts to generate personal training clients
• Assisted with any day-to-day customer service or operational tasks in the Fitness Center department
• Prepared lesson plans and music selection for each group fitness class