Abby Erickson
Charles City,IL
Summary
Well versed in client communication and relations, I have Five years of experience working with Food Pantry clients within the community; Assisting with check- in and registration for the pantry allowed me to gain good communication and computer skills. That, along with two years of experience building relationships and clientele for a local coffee shop has helped me to be someone who is always willing to serve and put in effort to make any experience a positive one for a client.
Overview
5
5
years of professional experience
Work History
Food Pantry Volunteer
Shepherd's Heart International
Geneva, IL
09.2018 - 11.2023
- Checked expiration dates on food items and removed expired products from shelves.
- Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves.
- Sorted and organized donations of canned goods, non-perishable food, and other items.
- Assisted clients in selecting appropriate food items for their families.
- Monitored floor traffic to achieve smooth flow of customers through aisles and assist with access to products or disruptive accidents.
- Greeted clients at the door and provided them with information about pantry services.
- Examined bread and bakery items for signs of mold or aging, bagged and placed on shelves by category to facilitate customer selection.
- Fostered healthy communication by allowing them to freely talk about their personal lives or struggles to bring about proper help to them and their families.
Summer Staff (Cook)
Silver Birch Ranch
White Lake, WI
05.2023 - 08.2023
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Followed health and safety regulations while handling food and beverages.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Prepared food for service based on daily specials and chef's needs.
- Assisted head chef by chopping and preparing cooking ingredients.
- Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Fostered a healthy and fun work environment by starting good conversation and engaging well with coworkers.
- Heated prepared foods in ovens or on grills according to recipes or instructions.
- Mentored Volunteers through cooking and preparation of large meals.
- Learned how to prep, cook and serve meals for over a hundred people.
Summer Staff (Camp Counselor)
Silver Birch Ranch
White Lake, WI
05.2023 - 08.2023
- Facilitated team building exercises with groups of campers to foster collaboration.
- Inspected assigned cabin each morning to ensure cleanliness standards were met.
- Maintained a safe environment by monitoring all activities within assigned area.
- Ensured proper storage and maintenance of equipment used in camp activities.
- Led positive camper conversations to reflect on mental and spiritual health.
- Communicated with campers and staff to ensure healthy relationships were fostered.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Summer Staff (Housekeeping)
Silver Birch Ranch
White Lake, WI
05.2023 - 08.2023
- Cleaned bathrooms, including toilets, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, comfortable appearance.
- Used cleaning chemicals following proper guidelines.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Oversaw large groups picking up and cleaning cabins around camp to ensure cleanliness standards were met.
- Taught safe and efficient cleaning procedures to housekeeping volunteers and staff.
Barista
Luau Coffee
Campton Hills, IL
08.2021 - 05.2023
- Prepared and served to guests, specialty coffees, smoothies, milkshakes, ice cream, soups and sandwiches.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took menu and specialty orders.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned how to lead shifts and teach others appropriately and efficiently.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
HHSW
St Charles IL05-2023
Skills
- Community Outreach
- Active Listening
- Community Relations
- Sorting and Categorizing
- Punctual and Reliable
- Problem-Solving
- Social Media Promotion
- Scheduling
- Project Coordination
- Administrative Support
- Verbal and Written Communication
- Strategic Planning
- Positive and Professional
- Scheduling Appointments
- Service-Oriented Mindset
- Schedule Management
- Multitasking and Prioritization
- Time Management
- Staff Management
- Organization Skills
- Follow-Up Skills
- Patient Relations
References
References available upon request.
Timeline
Summer Staff (Cook)
Silver Birch Ranch
05.2023 - 08.2023
Summer Staff (Camp Counselor)
Silver Birch Ranch
05.2023 - 08.2023
Summer Staff (Housekeeping)
Silver Birch Ranch
05.2023 - 08.2023
Barista
Luau Coffee
08.2021 - 05.2023
Food Pantry Volunteer
Shepherd's Heart International
09.2018 - 11.2023
High School Diploma -
HHSW