Abby Flippence Erickson
Lewiston,Utah
Summary
Highly analytical and adaptable professional with excellent communication and teamwork skills. Demonstrated ability to quickly adapt to new environments and contribute to team success. Committed to continuous learning and growth, bringing a positive attitude and a drive to further develop professional skills.
Overview
9
9
years of professional experience
Work History
ELL Paraprofessional
Cache County School District
08.2024 - Current
- Organized cultural events and activities to promote multicultural awareness among both ELL students and their peers.
- Provided individualized and small-group instruction to reinforce skills taught by teacher.
- Worked closely with colleagues to create a supportive network for ELL students throughout the school community.
- Provided guidance and support to ELL students during classroom activities, fostering a positive learning environment.
Evening Manager
Julie’s Marketplace
05.2024 - 09.2024
- Managing nightly tasks are completed, and the store is properly prepped and secured for closing
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Attended regular staff meetings to communicate updates, address concerns, and provide feedback on performance.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Oversaw store cleanliness to provide a pleasant shopping experience for customers.
- Managed bakery and produce sections to ensure quality and freshness.
- Directed the organization of freight and verified accurate freight counts.
- Supervised cashier team to uphold transaction accuracy and customer satisfaction.
- Oversaw the performance and development of underage employees, maintaining adherence to legal and organizational standards.
- Ensured customer satisfaction through proactive engagement and a friendly demeanor.
Licensed Realtor
Keller Williams Success
10.2019 - Current
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Hosted engaging open houses that showcased properties'' unique features, increasing buyer interest and offers received.
- Used software to create and prepare documents such as closing statements, purchase agreements and deeds.
- Exceeded personal sales goals consistently by utilizing effective prospecting strategies and building rapport with potential clients quickly.
- Wrote contracts to outline sales and purchases of properties.
- Leveraged social media platforms to expand online presence, connecting with potential clients and showcasing available properties.
- Informed home buyer of sales, construction and warranty processes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Prepared and presented contracts and other legal documents to clients.
- Fulfilled educational requirements and pursued extra classes to stay informed on industry trends.
- Participated in weekly conferences to stay updated on market trends and industry standards.
Fatboy Production Line
Casper's Ice Cream
08.2017 - 04.2018
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Packaged and labeled products using automated equipment.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Collaborated effectively with quality control teams to address any defects or inconsistencies found during inspections promptly.
- Adhered to strict safety protocols, minimizing accidents and ensuring safe workplace.
- Enhanced production line efficiency by maintaining steady pace on assembly line.
- Monitored inventory levels to ensure consistent supply of necessary materials, avoiding production delays.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Reduced material waste, carefully monitoring usage and implementing conservation techniques.
- Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Boxed, labeled, and transported items to support assembly operations.
- Executed thorough clean-up and sterilization of production line, including walk-in freezer.
- Sustained rapid production speeds with consistent output quality.
- Prepared and corrected machinery to ensure optimal production efficiency.
- Implemented chemical safety protocols and thorough sterilization.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Deli
Stokes Marketplace
07.2016 - 08.2017
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Increased repeat business through outstanding customer interactions, including handling complaints promptly and professionally.
- Improved deli operation speed without compromising on quality ensuring quick service even during high-demand periods.
- Contributed to positive company culture by demonstrating excellent communication skills and a proactive attitude toward problemsolving.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Cashier/Dishwasher
Big Js
05.2016 - 07.2016
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register and processed customer orders efficiently at the front counter.
- Handled drive-through transactions and headset communication.
- Rotated through various food stations, contributing to smooth kitchen operations.
- Provided friendly greetings and effective communication to all customers, fostering a welcoming environment and complying with restaurant customer satisfaction standards.
Banquet Server
Elements Bar and Bistro Restaurant
11.2015 - 05.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Arranged tables and chairs for events accommodating 50-600 guests, ensuring proper placement of tablecloths, silverware, and decor.
Education
Mediation
University of Utah
Salt Lake City, UT01.2023
Certificate - Real Estate
Bridgerland Applied Technical College
Logan, UT01.2018
Highschool diploma -
Preston High School
Preston, ID01.2017
Sky View High
Smithfield, UTCNA - undefined
Bridgerland Technical College
01.2016
Skills
- Task delegation
- Professional and courteous
- Quality control
- Staff training and development
- Adaptability and flexibility
- Customer relations
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Reliability
- Negotiation and conflict resolution
Awards
Received certificates from Sky View High School in Smithfield, UT. Involving in..., PowerPoint, Culinary Arts, Interior Design
Timeline
ELL Paraprofessional
Cache County School District
08.2024 - Current
Evening Manager
Julie’s Marketplace
05.2024 - 09.2024
Licensed Realtor
Keller Williams Success
10.2019 - Current
Fatboy Production Line
Casper's Ice Cream
08.2017 - 04.2018
Deli
Stokes Marketplace
07.2016 - 08.2017
Cashier/Dishwasher
Big Js
05.2016 - 07.2016
Banquet Server
Elements Bar and Bistro Restaurant
11.2015 - 05.2016
CNA - undefined
Bridgerland Technical College
Mediation
University of Utah
Certificate - Real Estate
Bridgerland Applied Technical College
Highschool diploma -
Preston High School
Sky View High
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