Abby Frenzel
Medford,MA
Summary
Dynamic Assistant Dining Room Manager at State Street Provisions with a proven track record in team management and customer retention. Enhanced dining experiences through effective event planning and staff motivation, leading to increased revenue. Skilled in inventory management and interpersonal communication, fostering a collaborative environment that drives success.
Retail professional with history of driving sales growth and enhancing customer experiences. Proven ability to lead teams, streamline processes, and implement effective retail strategies. Known for strong collaboration skills and adaptability in dynamic environments.
Experienced with managing inventory and product placements in large retail settings. Utilizes strategic planning to enhance store layouts and customer satisfaction. Knowledge of effective team collaboration and adaptability to changing retail demands.
Experienced with customer service, sales, and inventory management in retail setting. Utilizes effective communication and problem-solving skills to enhance customer experience. Knowledge of golf equipment and retail operations, ensuring smooth and efficient shop management.
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.
Experienced with retail operations coordination, encompassing inventory management, staff scheduling, and customer service enhancement. Utilizes strategic planning and problem-solving to improve store efficiency. Strong understanding of retail dynamics and team collaboration, ensuring consistent operational excellence.
Retail professional with extensive experience in category management and space planning. Proven ability to transform retail environments to maximize sales and customer satisfaction. Renowned for collaborative approach and adaptability, ensuring seamless integration of new strategies and technologies.
Retail professional with solid track record in sales and customer satisfaction. Known for fostering collaborative team environments and consistently meeting sales targets. Adaptable to changing retail landscapes and proficient in inventory management and visual merchandising.
Experienced with retail merchandising and store layout optimization. Utilizes organizational skills and attention to detail to execute efficient and effective resets. Track record of collaborating with teams to achieve project goals and adapt to dynamic retail environments.
Overview
4
4
years of professional experience
Work History
Assistant Dining Room Manager
State Street Provisions
06.2020 - 08.2021
- Contributed to budget management by tracking expenses, adjusting labor costs, and minimizing waste.
- Provided input on menu development based on guest feedback, leading to higher levels of customer satisfaction with meal offerings.
- Assisted in hiring, interviewing, and training new employees, building a strong team of dedicated professionals.
- Collaborated with chefs to create visually appealing plate presentations, enhancing the overall dining experience.
- Managed scheduling, ensuring optimal staffing levels during peak hours for a smooth dining experience.
- Increased overall restaurant revenue with the successful promotion of daily specials and seasonal menu items.
- Implemented conflict resolution strategies among team members when necessary for maintaining a positive work environment.
- Improved customer satisfaction by addressing and resolving guest concerns promptly and professionally.
- Boosted employee morale through recognition programs, resulting in improved staff retention rates.
- Reduced wait times for guests by optimizing table turnover rates through effective floor management.
- Streamlined dining room operations for increased efficiency by implementing new policies and procedures.
- Oversaw cash handling procedures to maintain accurate financial records while minimizing discrepancies or theft incidents in the establishment.
- Monitored inventory levels closely to prevent stock shortages and reduce food waste effectively.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Established clear lines of communication between front-of-house staff members for seamless coordination during busy shifts.
- Enhanced staff performance by conducting regular training sessions on customer service and communication skills.
Server
State Street Provisions
04.2017 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Retail Merchandising And Management
University of Minnesota
Minneapolis, MNSkills
- Food safety
- Special event planning
- Team management
- Sanitation standards
- Staff motivation
- Point-of-sale systemz
- Interpersonal communication
- Teamwork
- Team collaboration
- Inventory management
- Sales training
- Customer retention
Timeline
Assistant Dining Room Manager
State Street Provisions
06.2020 - 08.2021
Server
State Street Provisions
04.2017 - 08.2021
Bachelor of Science - Retail Merchandising And Management
University of Minnesota
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