Abby Gailey
CASTLE ROCK,CO
Summary
Strategic delivery executive specializing in digital transformation across regulated industries. Proven track record in driving portfolio growth and operational efficiency while mentoring cross-functional teams, enhancing delivery quality, and establishing governance frameworks that align with client business objectives and improve overall satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vice President of Delivery – Financial Services
Coastal
04.2024 - Current
- Partner directly with executive client stakeholders to align delivery outcomes with business transformation objectives.
- Drove portfolio governance, financial oversight, forecasting accuracy, resource optimization, and delivery quality initiatives to enhance project outcomes.
- Lead enterprise Salesforce consulting delivery initiatives for strategic clients across highly regulated industries.
- Mentored and led delivery directors, program managers, and project leadership teams, improving operational maturity and client satisfaction.
- Develop and implement delivery excellence processes, governance frameworks, escalation management standards, and portfolio health reviews.
- Collaborated with sales and account leadership to support account expansion, strategic roadmap planning, and achieve long-term client growth.
Senior Delivery Director – Healthcare & Life Sciences
Coastal
04.2024 - Current
Senior Director of Delivery Excellence
Silverline
09.2020 - 04.2024
- Established and enhanced delivery governance frameworks to improve predictability, operational efficiency, and client outcomes.
- Oversaw delivery health, risk management, and escalation processes, ensuring effective portfolio reporting across multiple strategic accounts.
- Partnered with executive leadership to drive improvements in delivery operations, forecasting accuracy, utilization management, and client satisfaction.
- Developed scalable PMO and delivery management standards that enhanced operational consistency for enterprise consulting delivery teams.
- Mentored delivery leadership and project management teams on best practices for stakeholder management and financial oversight, improving delivery execution.
Portfolio Executive
IBM
04.2018 - 09.2020
- Managed multimillion-dollar program portfolios, ensuring delivery quality, revenue performance, and operational execution.
- Built trusted advisor relationships with executive client leadership, enhancing collaboration across strategic enterprise accounts.
- Directed complex enterprise transformation initiatives involving cross-functional global teams and executive stakeholders.
- Led governance, risk mitigation, issue resolution, and program recovery efforts for high-visibility client engagements.
- Facilitated executive steering committees and portfolio reviews, streamlining stakeholder communication strategies.
Program Director
IBM
04.2018 - 09.2020
Program Manager
Bluewolf
08.2015 - 04.2018
- Led cross-functional consulting teams to deliver high-quality client outcomes on time and within budget.
- Oversaw project delivery lifecycle, coordinating planning, execution, financial tracking, risk management, and stakeholder communication.
- Partnered with clients to define business requirements and implementation strategies, resulting in actionable transformation roadmaps.
- Managed Salesforce implementation projects across industries and stakeholder groups, ensuring alignment with client objectives.
Education
Bachelor of Science -
Colorado State University
Fort Collins, COSkills
- Financial services expertise
- Portfolio and Program Leadership
- PMO leadership
- Revenue management
- Delivery excellence
- Digital transformation
- Risk management
- Change management
- Agile methodologies
- Salesforce Consulting Leadership
- Resource planning
- Client relationship management
- Executive communications
- Leadership mentorship
- Healthcare delivery
Certification
- Project Management Professional (PMP)
- Certified Salesforce Administrator
- Salesforce Service Cloud Consultant
Timeline
Vice President of Delivery – Financial Services
Coastal
04.2024 - Current
Senior Delivery Director – Healthcare & Life Sciences
Coastal
04.2024 - Current
Senior Director of Delivery Excellence
Silverline
09.2020 - 04.2024
Portfolio Executive
IBM
04.2018 - 09.2020
Program Director
IBM
04.2018 - 09.2020
Program Manager
Bluewolf
08.2015 - 04.2018
Bachelor of Science -
Colorado State University