Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Galvan

Kenosha

Summary

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience

Work History

Tory Burch

Sales Support
11.2024 - 03.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

House Manager

Self Employed
07.2021 - 10.2024
  • Managed household operations, ensuring efficient daily routines and organization.
  • Coordinated schedules for family members, optimizing time management and activities.
  • Researched and sourced vendors for various household needs, negotiating contracts for optimal pricing.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.

Patient Care Advocate

Kenosha Community Health Center
09.2019 - 06.2021
  • Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential patients.
  • Cultivated long-term patient relationships by maintaining open communication channels and providing exceptional service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective patients.
  • Educated patients about billing and payment processing.

Sales & Service Specialist

Bank of America
11.2009 - 11.2014
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Identified new sales opportunities through research, networking, and attending industry events.

Education

High School Diploma -

Lake Forest High School
Lake Forest, IL
06.2005

Bachelor - Spanish

Carthage College
Kenosha, WI
05.2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Dependable and responsible

Timeline

Tory Burch

Sales Support
11.2024 - 03.2025

House Manager

Self Employed
07.2021 - 10.2024

Patient Care Advocate

Kenosha Community Health Center
09.2019 - 06.2021

Sales & Service Specialist

Bank of America
11.2009 - 11.2014

High School Diploma -

Lake Forest High School

Bachelor - Spanish

Carthage College

Similar Profiles

CREATE PROFILE