Abby Gaurmer
Cheyenne,WY
Summary
Psychology graduate with a strong foundation in human behavior, communication, and data analysis. Passionate about supporting student growth, goal-setting, and academic success. Skilled in building rapport, leading groups, and interpreting behavioral data to inform support strategies. Experienced in mentoring, coordinating events, and working in team environments. Eager to bring strong organizational, interpersonal, and problem-solving skills to a student success-focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Laramie, Wyoming
07.2023 - 05.2024
- Assisted customers with menu selection and provided product knowledge.
- Engaged in friendly conversations, enhancing customer experience and satisfaction.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Shift Supervisor
Starbucks
Lafayette, Colorado
05.2021 - 10.2022
- Led a team of front-line staff, providing coaching, support, and performance feedback to ensure consistent service delivery.
- Resolved complex customer concerns with professionalism and empathy, aligning with company policy — applicable to student issue resolution.
- Coordinated scheduling and workload distribution across multiple team members to maintain operational efficiency.
- Monitored key performance indicators (KPIs) and labor metrics to inform staffing decisions and resource allocation.
Shift Supervisor
AMC Theatres
Broomfield, Colorado
02.2017 - 10.2020
- Developed and delivered onboarding and training sessions to new team members, fostering team cohesion and professional growth.
- Supervised and coached a diverse team of staff to ensure consistent, high-quality guest support, emphasizing leadership, accountability, and performance improvement.
- Managed shift scheduling, workload distribution, and operational efficiency during high-volume events.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO05-2025
Skills
- Time management and prioritization
- Computer and information systems literacy
- Microsoft Office Suite
- Data analysis and reporting
- Document and records management
- Conflict resolution and mediation
- Team leadership and staff supervision
- Customer service and communication
Certification
- CPR and First aid Certification
Timeline
Barista
Starbucks
07.2023 - 05.2024
Shift Supervisor
Starbucks
05.2021 - 10.2022
Shift Supervisor
AMC Theatres
02.2017 - 10.2020
Bachelor of Arts - Psychology
University of Colorado At Boulder
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