Abby Golbuff
Louisburg
Summary
Hardworking and passionate job seeker that is focused on great customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Insurance Underwriter
Farmers Insurance Exchange
09.2008 - Current
- Developed the Language Buddy application to save the company time and money when granting or declining approval requests from the floor representatives.
- Created professional correspondence tools and templates to more efficiently interact with customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions to resolve executive escalations, supervisor assists, DOI complaints, and customer complaints.
- Resolved customer issues on behalf of upper management and the company CEO.
- Created procedure manuals to train new peers providing support and guidance.
- Skilled in underwriting and billing systems.
- Worked independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Preschool Teacher
Jewish Community Center Of Greater Kansas City
07.2003 - 08.2008
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Created innovative activities to engage young children in learning process.
- Assessed student progress and provided feedback on educational development.
Education
Bachelor Of Applied Arts And Science - Psychology
Kansas State University
Manhattan, KS05.2002
Skills
- Licensed Agent
- Call Control
- Payment Method
- Social Perceptiveness
- Deescalation Skills
- Customer Interaction
- Insurance Knowledge
- Reading Comprehension
- Service Delivery
- Efficient Service
- Billing Procedures
- Good Soft Skills
- Client Correspondence
- Active Learning
- System Information
- Providing Feedback
- Customer Relationship Management
- Issue Resolution
Timeline
Insurance Underwriter
Farmers Insurance Exchange
09.2008 - Current
Preschool Teacher
Jewish Community Center Of Greater Kansas City
07.2003 - 08.2008
Bachelor Of Applied Arts And Science - Psychology
Kansas State University