Abby Guillory
Magnolia,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Cashier
H-E-B Grocery
08.2015 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Curbside Lead
H-E-B Grocery
08.2016 - 09.2018
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed productivity, monitored personal shoppers
Business Center Representative
H-E-B Grocery
09.2018 - 09.2023
- Researched discrepancies to assist with customer inquiries.
- Answered phone calls to handle customer concerns and complaints.
- Used knowledge and suggestive selling techniques to build department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Service Manager
H-E-B Grocery
09.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage, and equipment operation.
Education
High School Diploma -
Spring High School
Spring, TX05.2014
Skills
- Operational Improvements
- Service Planning
- Database Administration
- Operation Monitoring
- Schedule Coordination
- Service Quality Management
- Team Leading
Timeline
Assistant Service Manager
H-E-B Grocery
09.2022 - Current
Business Center Representative
H-E-B Grocery
09.2018 - 09.2023
Curbside Lead
H-E-B Grocery
08.2016 - 09.2018
Cashier
H-E-B Grocery
08.2015 - 09.2018
High School Diploma -
Spring High School