Abby Hall
Fort Wayne,IN
Summary
Experienced with team leadership, guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences. Exercises strong willingness to learn and take on new challenges.
Overview
13
13
years of professional experience
Work History
Nutrition Services Cafe Host
Parkview Regional Medical Center
06.2018 - Current
- Handled high-pressure situations with composure, effectively managing large groups or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Was in a "Charge" position for 4 years. During that time I was responsible for preparing cash deposits, tracking and inputting our daily sales into the computer system, and assisting management on the floor to ensure efficient service.
Nutrition Services Supervisor
Parkview Hospital Randallia
10.2017 - Current
- Monitor all kitchen and and retail operations assuring quality preparation and service excellence.
- Assist in training co-workers regarding Parkview policies and procedures for standardized operations.
- Assure compliance with all Health Department guidelines.
- Prepare work schedule and maintain adequate staffing.
- Ensure all meals are checked for accuracy and quality and delivered in timely manner.
- Utilize daily huddles to effectively communicate important information to co-workers.
- Daily report on department operations, patient needs/meal satisfaction, quality/quantity issues, and co-workers performance to managers.
- Obtain hands on experience and knowledge of each position in the department and assist co-workers when necessary.
- Inspect workstations to ensure clean, sanitized, and prepped work surfaces before the start of incoming shift.
Head Server
Skully's Bar and Grill
11.2012 - 05.2014
- Created new server handbook/training manual.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently provided professional, friendly and engaging service.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Skills
- Team leadership
- Self-motivated
- Exceptional communication skills
- Safe food handling
- Extremely organized
- Customer service oriented
- Thrives in fast-paced environment
- Courteous, professional demeanor
Timeline
Nutrition Services Cafe Host
Parkview Regional Medical Center
06.2018 - Current
Nutrition Services Supervisor
Parkview Hospital Randallia
10.2017 - Current
Head Server
Skully's Bar and Grill
11.2012 - 05.2014
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