Hi, I’m
Abby Heide
Hull,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
StarbucksCohasset, MA
Shift Manager
12.2021 - Current
Job overview
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited a calm demeanor and during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Ready RespondersLas Vegas, NV
Emergency Medical Technician
12.2019 - 11.2020
Job overview
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Considered patient status and insurance preferred facilities when determining transportation destinations.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Completed follow up phone calls to check on patients condition.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Youth With A Mission - NonprofitMadison, WI
Community Outreach Leader
01.2016 - 01.2018
Job overview
- Networked with local organizations, leaders and homeless shelters, resulting in establishment of new and lasting partnerships and relationships.
- Created and implemented community-based programs to improve education or fill specific needs.
- Wrote content for newsletters, social media pages and informational packets.
- Identified and recruited potential volunteer workers.
- Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Communications
12.2024
Shasta CollegeRedding, CA
NREMT from Emergency Medical Technology
12.2018
Skills
- Verbal and Written Communication
- Active Listening
- Computer Literacy
- Report Writing
Timeline
Shift Manager
Starbucks
12.2021 - Current
Emergency Medical Technician
Ready Responders
12.2019 - 11.2020
Community Outreach Leader
Youth With A Mission - Nonprofit
01.2016 - 01.2018
Arizona State University
Bachelor of Arts from Communications
Shasta College
NREMT from Emergency Medical Technology