Abby Helgeson

Concurrent role with MPower

• Created and published social media content for Instagram, Facebook, LinkedIn, and X, including graphics made with Adobe Photoshop and Illustrator.
• Created and sent email marketing campaigns through Klaviyo and SendGrid, including writing content, creating graphics, and editing HTML/CSS.
• Updated and designed website content, including category pages, best-seller sections, landing pages, and product images using HTML, CSS, and Bootstrap.
• Researched keywords using Semrush, wrote and published blog posts, and used Google Analytics to look at website traffic and which pages were getting the most visits.
• Published Google Ads campaigns as requested and used Jira to organize marketing content, campaigns, and deadlines.

Concurrent role with PromoLeaf

• Provided software support to clients through Jira, email, and phone, troubleshooting issues and handling multiple client requests at the same time.
• Trained clients and end users through support calls and one-on-one Google Meet sessions, helping them understand how to use the software and its features.
• Worked with developers through Jira and Slack to report bugs and feature requests, help identify and reproduce issues, and test software fixes and new features before they were released.
• Supported the company's full client base, including high-value accounts, by troubleshooting issues, following up on problems, and helping clients get issues resolved.

• Assisted with coordination of real estate transactions, prepared and organized paperwork for new home starts, and input and updated MLS listings. Prepared regular reports, maintained office inventory, and assisted agents with daily needs. Ran technology for weekly meetings, including recording meetings. Created marketing materials such as newspaper ads, class flyers, and other promotional materials.

• Prepared and served specialty coffee, tea, and food items. Provided friendly customer service, answered customer questions about products, and maintained a clean and organized work area.

• Prepared and served specialty coffee, tea, and food items. Provided friendly customer service, answered customer questions about products, and maintained a clean and organized work area.

• Assisted customers with product selection, answered questions, processed refunds, and checked out customers at the register. Provided friendly customer service, restocked and organized merchandise, and maintained an orderly sales floor.