Microsoft
Abby Hibbs
Tulsa,OK
Summary
Customer Service driven bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
13
13
years of professional experience
Work History
Durable Medical Equipment Lead
Oklahoma Sleep Institute
05.2023 - Current
- Installed, calibrated and monitored cpaps/bipap devices.
- · Adhered to Physician's orders and HIPAA regulations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Oriented and trained new staff on proper procedures and policies.
- Seeing an average of 6 patients a day - amount has tripled since being hired.
- Monthly numbers increased from 40 a month to 100 patients being seen.
Clinical Specialist
VieMed
01.2022 - 05.2023
- Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
- Prepared reports and updated required documentation.
- Completed necessary reports and documentation on time and to specifications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cross Trained Assistant
Hillcrest Medical Center
04.2016 - 01.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Managed a workload of up to 18 patients during shifts.
Clerk
Quiktrip
04.2012 - 04.2016
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Maintained clean and orderly work station.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Built trustful relationships with customers to encourage return visits.
Education
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, OK08-2023
Skills
- Typing speed and Accuracy
- Team development
- Effective cross functional communicator
- High Achiever
- Conflict Resolution
- Coachability
Software
Excel
Smartsheet
Timeline
Durable Medical Equipment Lead
Oklahoma Sleep Institute
05.2023 - Current
Clinical Specialist
VieMed
01.2022 - 05.2023
Cross Trained Assistant
Hillcrest Medical Center
04.2016 - 01.2022
Clerk
Quiktrip
04.2012 - 04.2016
Bachelor of Science - Psychology
Northeastern State University
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