Personable and dedicated Customer Service Representative with extensive experience in restraint industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Manager
waldens barbecue
Smiths Grove, KY
06.2023 - Current
Monitored inventory levels and placed orders to restock shelves.
Monitored employee performance and identified performance gaps for corrective action.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Implemented successful business strategies to increase revenue and target new markets.
Established store tactics and strategies to achieve operational performance and sales goals.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Prepared monthly reports on sales figures, expenses, profits.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Performed regular price checks to ensure competitive pricing.
Delegated work to staff, setting priorities and goals.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created effective business plans to focus strategic decisions on long-term objectives.
Crew Member
waldensCapetian D's
Glasgow, KY
05.2022 - 04.2023
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Assembled and served meals according to specific guest requirements.
Directed patrons to restrooms and other amenities within facility.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Answered phone calls promptly to provide accurate information about menu items or prices.
Maintained safe food handling practices to prevent germ spread.
Tailored orders to address customer allergies and gluten concerns.
Served food quickly for positive guest experiences.
Scrubbed and polished counters to remove debris and food.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Educated customers on menu items, product ingredients and nutritional values.
Upheld high standards of productivity and quality in operations.
Crew Member
Freddy's Frozen Custard & Steakburgers
Glasgow, KY
09.2022 - 01.2023
Warmly greeted visitors to promote great customer service and positive ordering experience.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Processed payments on cash register and counted back bills and change to patrons.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Packaged menu items into bags or trays and placed drink orders into carriers.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Drove team success by quickly completing assigned tasks.
Oversaw inventory in buffet and reported replacement needs to kitchen management.