Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Johnson

Smiths Grove,KY

Summary

Personable and dedicated Customer Service Representative with extensive experience in restraint industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Manager

waldens barbecue
Smiths Grove, KY
06.2023 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Performed regular price checks to ensure competitive pricing.
  • Delegated work to staff, setting priorities and goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Crew Member

waldensCapetian D's
Glasgow, KY
05.2022 - 04.2023
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Assembled and served meals according to specific guest requirements.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Maintained safe food handling practices to prevent germ spread.
  • Tailored orders to address customer allergies and gluten concerns.
  • Served food quickly for positive guest experiences.
  • Scrubbed and polished counters to remove debris and food.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Upheld high standards of productivity and quality in operations.

Crew Member

Freddy's Frozen Custard & Steakburgers
Glasgow, KY
09.2022 - 01.2023
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Drove team success by quickly completing assigned tasks.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education

High School Diploma -

Glasgow High School
Glasgow, KY
05-2023

Skills

  • Operations Management
  • Business Development
  • Expense Tracking
  • Strategic Planning
  • Performance Management
  • Business Administration
  • Financial Management
  • Staff Development
  • Policy Implementation
  • Workforce Management
  • Marketing
  • Contract Management
  • Schedule Preparation
  • Brand Management
  • Product Management
  • Sales Techniques
  • Key Performance Indicators
  • Time Management
  • Sales Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Team Leadership
  • Complex Problem-Solving
  • Cross-Functional Team Management
  • Performance Evaluations
  • Project Management
  • Salesforce Management
  • Innovation Management
  • Staff Management
  • Business Planning
  • Budget Control
  • Staff Training and Development
  • Lead Generation
  • Verbal and Written Communication
  • Negotiation

Timeline

Manager

waldens barbecue
06.2023 - Current

Crew Member

Freddy's Frozen Custard & Steakburgers
09.2022 - 01.2023

Crew Member

waldensCapetian D's
05.2022 - 04.2023

High School Diploma -

Glasgow High School
Abby Johnson