Abby Kelly
Butte,MT
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Secretary
Nitrogreen
06.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Barista
Florence Coffee Co
10.2020 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
Busser
Christinas Cocina
03.2018 - 10.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
Lifegaurd
Fairmont
07.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Elementary Education
The University of Montana - Western
Dillon, MT05.2025
High School Diploma -
Butte High School
Butte, MT05.2021
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Opening and closing duties
- Friendly and outgoing
- Cleanliness
- Table Bussing
- Professional Appearance
- Restaurant Etiquette
Timeline
Secretary
Nitrogreen
06.2022 - Current
Barista
Florence Coffee Co
10.2020 - 06.2024
Lifegaurd
Fairmont
07.2020 - 09.2020
Busser
Christinas Cocina
03.2018 - 10.2020
Bachelor of Science - Elementary Education
The University of Montana - Western
High School Diploma -
Butte High School