Abigail Kennedy
Yuba City,CA
Summary
I am very good at staying on track and making sure everything that i need to do gets done in a timely matter. In previous Jobs I put effort in making sure everything is cleaned,stocked and ready for the remainder of the shift or for the next day. At my previous jobs i wanted to be trained on every position so that Ill be able to help wherever feel like im very team oriented and help out wherever needed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Panera Bread
Yuba City, CA
04.2021 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
To Go Specialist
Applebee's Grill + Bar
05.2023 - 07.2023
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Education
Bachelor of Science - Legal Studies
Chico State University
Chico, CA05-2025
Associate of Arts - Humanities
Yuba College
Marysville, CA05-2023
Skills
- Performance Improvement
- Operations Monitoring
- Staff Motivation
- Operations Management
- Guest Service
- Work Delegation
- Decision-Making Capabilities
- Employee Training
- Workplace Safety
- Conflict Resolution
- Team Leadership
Accomplishments
- I got employee of the month twice at panera bread
Certification
- food handlers certification
- RBS Certification
Affiliations
- I am a full time student when im not working
- I like volunteering in my church when I have time
References
References available upon request.
Timeline
To Go Specialist
Applebee's Grill + Bar
05.2023 - 07.2023
Shift Lead
Panera Bread
04.2021 - Current
Bachelor of Science - Legal Studies
Chico State University
Associate of Arts - Humanities
Yuba College