ABBY KLUG

• Developed and executed marketing strategies to boost brand visibility, customer engagement, and sales.
• Designed and launched a new, on-brand menu to align with Skippers’ identity, and elevate the guest experience.
• Managed social media platforms, creating content and campaigns that increased online engagement and in-house traffic.
• Planned and coordinated events, including live music nights and themed parties, to enhance community presence.
• Collaborated with leadership and staff to ensure cohesive marketing efforts across operations.

Recruitment and Talent Acquisition

• Led full-cycle recruitment efforts across multiple departments, including developing job descriptions, posting positions, sourcing candidates, conducting interviews, and managing offer negotiations.
• Partnered with hiring managers to assess staffing needs, and ensure alignment with organizational goals.
• Represented the company at local college and university career fairs to build a strong talent pipeline, and enhance employer branding.

Onboarding and Orientation

• Conducted new hire orientation and onboarding sessions, ensuring smooth transitions, and compliance with organizational policies.

HR Compliance and Employment Law

• Provided guidance on labor laws and HR regulations to maintain compliance with federal, state, and local requirements.
• Administered and tracked FMLA, workers' compensation, and 401(k) benefits in accordance with legal standards.

HRIS and Data Management

• Entered and maintained accurate employee records in the HRIS system to support data integrity and reporting needs.
• Generated reports and dashboards for leadership, including turnover rates and hiring process metrics.

Compensation and Benefits

• Managed biweekly payroll processing, including timekeeping, tax withholdings, and garnishments.
• Conducted annual salary benchmarking and compensation analysis to support fair, competitive pay structures.
• Coordinated employee benefits programs, including health insurance, 401(k) plans, and leave policies.

Employee Relations

• Responded promptly to internal inquiries regarding employment matters, fostering trust and transparency.
• Facilitated conflict resolution through mediation and employee counseling services.

Performance Management and Documentation.

• Created and maintained HR documentation, including job descriptions, performance evaluation tools, and employee handbooks.

Employee Engagement and Culture

• Led employee recognition initiatives to promote engagement and reward performance.
• Championed diversity and inclusion efforts to cultivate an equitable and inclusive workplace culture.

Project Management and System Implementation

• Led coordination and administrative support for the successful rollout of a new Electronic Health Records (EHR) system, collaborating with cross-functional teams and vendors to ensure smooth implementation and user training.
• Managed project timelines, documentation, and communication to keep leadership informed, and initiatives on track.

Executive and Leadership Support

• Provided comprehensive administrative support to senior executives, including complex calendar management, travel arrangements, meeting logistics, and confidential communication.
• Organized and facilitated leadership team meetings, including agenda preparation, material distribution, note-taking, and follow-up task tracking.

Event Planning and Coordination

• Planned and executed company-wide events such as holiday parties, staff appreciation days, and leadership retreats, managing budgets, venues, vendors, and logistics from start to finish.
• Coordinated on-site meetings, luncheons, and internal celebrations, ensuring smooth execution and high engagement.

Marketing and Communications

• Developed marketing materials and internal communications to support company branding and engagement initiatives.
• Managed content creation and logistics for recruiting events, external presentations, and promotional campaigns, enhancing public visibility and employee involvement.

Office and Operations Management

• Maintained efficient office operations by overseeing supplies, vendor relations, and facility coordination.
• Acted as a central point of contact for internal and external stakeholders, ensuring clear communication and timely resolution of requests.
• Reconciled company credit card receipts on a regular basis.
• Collaborated with internal departments in order to resolve any issues or concerns within a timely manner.

• Greeted daily visitors and Patients upon their arrival, offered assistance and answered questions to build rapport and retention.
• Provide excellent customer service when patients check in and out of the clinic.
• Volunteered to assist with special projects, performing a wide range of tasks and responsibilities.
• Answered a multi-line phone system, responded to inquiries, and transferred calls to the appropriate departments and personnel.
• Ensured financial accuracy by collecting deposits, fees, and payments.
• Collaborated with multiple departments and team members to handle guest needs from check-in to check-out.
• Quickly resolved customer issues and alerted the appropriate Manager when issues became more serious.
• Organized paperwork such as charts and reports for office and patient needs.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Provided support and mentoring to new team members as they learned various duties, such as insurance verifications and provider protocol.

• Was in charge of collecting deposits, fees, and payments, as well as processing financial data and providing customers with receipts and change.
• Welcomed guests, explained the centers' policies, and provided detailed information about the area.
• Provide excellent customer service when patients check-in to the center.
• Volunteered to assist with special projects, performing a wide range of tasks and responsibilities.
• Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
• Dealt with complaints and problems patiently and courteously, showing empathy for the guests' situation.

• Maintained a high level of professionalism and calmness with all personnel, even in high-stress situations.
• Developed a strong and trusting rapport with each patient to facilitate the best possible care and assistance.
• Worked to improve patient outlook and daily living through compassionate care.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained strong knowledge of medications and medical terminology through continued education and seminars.
• Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
• Assisted patients with such tasks as medication prompting and meal prep each day to alleviate the burden on family members.
• Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs.

• Assisted with the daily activities of life.
• Provided medication reminders.
• Assisted with medication administration.
• Cared for.
• Provided direct patient care to increase comfort and psychological, social and spiritual well-being.
• Carried out physician orders in a safe and appropriate manner.
• Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
• Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
• Maintained constant communication with physician and other members of care team.
• Measured and monitored patient vital signs.

• Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
• Attended to patients in long-term and dementia units, continuously checking on needs and maintaining high standards of patient care.
• Documented patient intake and dietary requirements and assist with feeding.
• Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns.
• Examined patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
• Helped patients remain mobile by moving between beds, wheelchairs, and other assistive devices for optimal transportation across the facility.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Examined and addressed lacerations, contusions, and other physical symptoms in need of further attention.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.