Abby Knoll
Longview
Summary
Results-driven individual with extensive knowledge of claims processing procedures and a commitment to resolving issues in a timely manner.
Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gans & Smith Ins Agency
12.2024 - 07.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed policy renewals and updates, maintaining accurate records.
- Provided detailed product information to assist clients in decision-making.
- Processed policy renewals and updates, ensuring accurate documentation and compliance with regulations.
- Responded to customer requests for products, services, and company information.
Claims Associate
Sedgwick
08.2023 - 01.2024
- Managed a high volume of customer inquiries and claims processing in a fast-paced insurance company environment.
- Utilized strong communication skills to liaise between clients and insurance providers in resolving claim disputes.
- Demonstrated attention to detail in accurately documenting and tracking claim information for timely resolution.
- Developed expertise in claims regulations and policies to ensure compliance and accuracy in claims processing.
- Handled confidential client information with professionalism and discretion in accordance with data privacy regulations.
- Remote
Claim Associate
Brush Country Claims
08.2022 - 01.2023
- Reviewed and interpreted insurance policies to determine claim validity and coverage limits.
- Processed and documented claim information accurately and efficiently in claims management system.
- Assisted in the training and mentoring of new claims associates on policies, procedures, and best practices.
- Maintained strong relationships with policyholders and provided excellent customer service throughout the claims process.
- Remote
Office Manager
Internal Medicine Association
08.1997 - 09.2010
- Developed and implemented efficient office procedures to streamline workflow and increase productivity.
- Supervised and trained office staff on proper procedures and protocols.
- Maintained confidential employee records and HR documentation in compliance with company policies.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, Texas, TX08-1990
Skills
- Client support
- Thoroughness in task execution
- Clear verbal communication
- Effective time management
- Strong organizational skills
- Customer relations
- Call center experience
- Scheduling
- Team development
- Administrative support
- Proofreading
- System implementation
- Call triaging
Certification
- Texas Department of Insurance General Lines Agent Property & Casualty
- Texas Department of Insurance All-Lines Adjuster License
Timeline
Customer Service Representative
Gans & Smith Ins Agency
12.2024 - 07.2025
Claims Associate
Sedgwick
08.2023 - 01.2024
Claim Associate
Brush Country Claims
08.2022 - 01.2023
Office Manager
Internal Medicine Association
08.1997 - 09.2010
Bachelor of Arts - Psychology
Texas State University