Abby Koenig
Lima
Summary
Dedicated professional with hands-on experience at Pacers Sports & Entertainment, excelling in visual merchandising and customer service. Enhanced retail operations during high-profile events, leveraging team collaboration and project management skills. Proficient in data analysis, driving efficiency and accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandising & Retail Intern
Pacers Sports & Entertainment
Indianapolis
05.2025 - 08.2025
- Gained hands-on experience in retail operations during two major sporting events: 2025 NBA Finals and WNBA All-Star Weekend, supporting high-traffic retail environments under tight timelines.
- Assisted with daily team store operations including opening/closing procedures, visual merchandising, product replenishment, and customer service.
- Supported warehouse operations by fulfilling e-commerce orders, managing inventory, and responding to customer inquiries.
- Participated in game day and event retail setup, staffing, and merchandise management for Pacers and Indiana Fever home games.
- Collaborated with digital media, finance, and marketing teams to understand cross-functional retail processes.
Sales Lead (Key Holder)
Francesca's
Lima
05.2024 - 08.2024
- Drive business results by maximizing daily sales plans through customer engagement and team coordination.
- Plan, delegate, and execute tasks and projects to meet expectations and objectives.
- Perform boutique opening and closing procedures, including bank deposits and daily reporting.
Administrative Services Assistant
KeyBridge Medical Revenue Care
Lima
10.2020 - 08.2023
- Improved overall efficiency and accuracy by building and maintaining detailed administrative procedures.
- Proficiently utilized Microsoft Excel for data analysis and reporting.
- Transcribe and file voicemails received on a daily basis, ensuring comprehensive documentation and organization.
- Meticulously manage the balancing and filing of consumer checks to maintain precise financial record-keeping.
Education
Bachelor of Science - Retail Management
Purdue University
West Lafayette, IN05-2026
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05-2025
Skills
- Visual merchandising
- Customer service
- Inventory management
- Project management
- Team collaboration
- Data analysis
Certification
INSIDE LVMH Certificate - LVMH, Creation & Branding; Retail & Customer Experience, 12/2025
Activities
- Alpha Phi International Fraternity, Director of Programming and Events, 11/2023, 11/2024, Coordinated chapter events to bring university programs and resources to members.
- Alpha Phi International Fraternity, Director of Community Engagement, 11/2022, 11/2023, Led community service events and managed chapter service hours, while working collaboratively with departmental officers.
Timeline
Merchandising & Retail Intern
Pacers Sports & Entertainment
05.2025 - 08.2025
Sales Lead (Key Holder)
Francesca's
05.2024 - 08.2024
Administrative Services Assistant
KeyBridge Medical Revenue Care
10.2020 - 08.2023
Bachelor of Science - Retail Management
Purdue University
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology