Abby Kokkinos
Bedford ,New Hampshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level pharmacy technician position.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Representative
Cross Insurance Agency
04.2019 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Completed customer applications and updated records to reflect current information.
- Trained new customer service representatives on best practices, policies and procedures.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Inventory Specialist
RGIS
06.2014 - 04.2019
- Completed physical inventory counts on a daily basis. Completed 7-8 inventories for multiple locations a week.
- Performed data entry and completed proper paperwork.
- Constant interaction with staff and customers at sites where inventory was conducted.
- Required travel all over NH, MA, and sometimes ME.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Pharmacy Technician
Elliot Hospital And Health System
05.2015 - 04.2016
- Answered incoming phone calls and addressed questions from nurses and other hospital staff.
- Directed phone calls to pharmacists when applicable.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Delivery and dispensing of medication cart to multiple floors of the hospital.
- Trained incoming pharmacy technicians.
Education
No Degree - Pre-Requisite Courses
Massachusetts College of Pharmacy & Health Science
Online11.2023
Bachelor of Arts - English
University of Connecticut
Storrs, CT05.2018
Skills
- Active Listening
- Time Management
- Telephone Etiquette
- Adaptability
- Interpersonal Skills
- Critical Thinking
- Multitasking
- Decision Making
- Written Communication
- Organization
Timeline
Insurance Customer Service Representative
Cross Insurance Agency
04.2019 - Current
Pharmacy Technician
Elliot Hospital And Health System
05.2015 - 04.2016
Inventory Specialist
RGIS
06.2014 - 04.2019
No Degree - Pre-Requisite Courses
Massachusetts College of Pharmacy & Health Science
Bachelor of Arts - English
University of Connecticut
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