Abby Koors

• Coordinated daily operations and communication between customers and internal teams.
• Collaborated with cross-functional teams to resolve complex customer issues promptly.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Achieved safe driving records by consistently following traffic rules and regulations.

• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.

• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Answered customers' questions, recommended items, and recorded order information.

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.