Abby Krstolich
Wichita,KS
Summary
Seasoned manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Chunky Chet's
06.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored team members to enhance performance and meet company standards.
- Assisted in enhancing social media presence including conducting photoshoots and posting updates about products.
Operations Manager
Nectar Republic
08.2019 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Single handedly ran the e-commerce department, shipping out 50+ orders per week in an organized and timely fashion.
- Assisted in recruiting, hiring, and training of team members.
- Inspected quality of products, taking note of functionality and appearance.
- Opened and closed location daily ensuring the safety of the business.
- Established team priorities, maintained schedules and monitored performance.
Server/ Trainer
Bella Luna Cafe
10.2012 - 08.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Independently ran a multi-line phone line to receive take out orders while simultaneously taking physical tables as well.
Education
Associate of Science - General Education
Butler County Community College
El Dorado, KS05.2018
Skills
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Inbound Phone Calls
- Verbal and Written Communication
- Data Entry
- Customer Service
Timeline
Assistant Manager
Chunky Chet's
06.2022 - 10.2023
Operations Manager
Nectar Republic
08.2019 - 06.2022
Server/ Trainer
Bella Luna Cafe
10.2012 - 08.2019
Associate of Science - General Education
Butler County Community College
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