Abby Lamp
Charlotte,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wastequip
02.2020 - Current
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Team Leader
Chick-fil-A
05.2018 - 02.2020
- Operated cash register to record transactions accurately and efficiently.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Cashier
Chick-fil-A
11.2015 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
Education
Accounting
Central Piedmont Community College
Charlotte, NCSkills
- Time Management
- Resourceful
- Accounting skills
- Scheduling and calendar management
- Office Administration
- Microsoft Excel
- Mail Management
- Microsoft Dynamics 365
- Customer Service
- Computer Skills
Certification
- Notary Public
Timeline
Administrative Assistant
Wastequip
02.2020 - Current
Team Leader
Chick-fil-A
05.2018 - 02.2020
Cashier
Chick-fil-A
11.2015 - 05.2018
Accounting
Central Piedmont Community College