Abby Large
Chattanooga,TN
Summary
Abby Large is a results-oriented graduate of the University of Tennessee at Chattanooga, majoring in Sport, Outdoor, Tourism, and Recreation Management in Health and Human Performance. With experience in gym coaching, membership, and facility management, Abby ensures smooth operations and promotes healthy practices for customers. Her skills in managing memberships, organizing events, and driving sales contribute to increased customer satisfaction. With strong communication, leadership, and problem-solving abilities, Abby is eager to apply her expertise to a challenging role in Sport, Outdoor, Tourism, and Recreation Management.
Overview
3
3
years of professional experience
Work History
Gym Staff Member
High Point Climbing and Fitness
03.2021 - Current
- Provide outstanding customer service by selling memberships, day passes, and climbing training sessions to customers, and communicating gym hours, memberships, and upcoming events
- Trained employees on general procedures, gym rules and duties.
- Prioritize health and safety by maintaining protocols for all areas, including equipment, workout machines, and inventory, and by conversing with gym members to maintain a strong relationship between the gym and its customers.
Intern
Southeastern Climbers Coalition
01.2023 - 05.2023
- Participating in community outreach efforts to promote the organization's mission and engage with local climbers
- Assisting in the planning and execution of fundraising events and competitions
- Collaborating with the team to update and maintain the organization's website and membership portal.
- Sorted and organized files, spreadsheets, and reports.
Wall Assistant
UTC Outdoors
01.2022 - 03.2022
- Helped rent out outdoor gear, educate UTC students on Outdoors trips, and maintain correct equipment count
- Aided in running UTC outdoors climbing walls by belaying students, renting out climbing shoes and harnesses, and maintaining health and safety protocols.
Climbing Coach
High Point Climbing and Fitness
05.2021 - 09.2021
- Increased player strength, agility, and game skills through successful practices
- Promoted proper stretching, warmups, and conditioning exercises to prevent sports injuries.
- Utilized positive communication to encourage team and promote integrity and respect.
Hostess
Big River Brewer Company
01.2021 - 03.2021
- Helped manage reservations for a 400-seat capacity dining room
- Prepared restaurant before open such as making sure tables were ready to seat guest and host stand was properly equipped
- Maintained a pleasant and organized front desk that functioned in an efficient manner
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Representative
Eddie Bauer
11.2020 - 01.2021
- Increased sales by offering advice on purchases and promoting additional products
- Helped customers complete purchases, locate items, and join reward programs
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
Server Supervisor
UPD Mediterranean Cuisine
07.2020 - 11.2020
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Achieved monthly sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages
Education
Bachelor of Science - Sport, Outdoor Recreation, And Tourism Management
The University of Tennessee - Chattanooga
Chattanooga, TN05.2023
Skills
- Promotional Events
- Customer Retention
- Team Management
- Plan Projects
- Supervision and Management
- Customer Service and Assistance
Timeline
Intern
Southeastern Climbers Coalition
01.2023 - 05.2023
Wall Assistant
UTC Outdoors
01.2022 - 03.2022
Climbing Coach
High Point Climbing and Fitness
05.2021 - 09.2021
Gym Staff Member
High Point Climbing and Fitness
03.2021 - Current
Hostess
Big River Brewer Company
01.2021 - 03.2021
Sales Representative
Eddie Bauer
11.2020 - 01.2021
Server Supervisor
UPD Mediterranean Cuisine
07.2020 - 11.2020
Bachelor of Science - Sport, Outdoor Recreation, And Tourism Management
The University of Tennessee - Chattanooga
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