Abby Lascano
El Paso
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2025 - 08.2025
- Maintained organized workspace, adhering to health regulations and company policies consistently.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Starbucks
08.2025 - Current
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
- Operated espresso machines and other equipment while maintaining cleanliness and safety standards.
- Provided excellent customer service by engaging with patrons and addressing their inquiries promptly.
- Collaborated with team members to maintain a positive work environment during peak hours.
- Learned menu items thoroughly, offering recommendations to enhance customer experience.
- Adapted quickly to new tasks and responsibilities in a fast-paced environment while gaining product knowledge.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Store Lead Barista
Three Rivers Coffee Co.
01.2022 - 01.2025
- Supervised daily store operations to ensure compliance with company policies.
- Completed opening store tasks including quality checks and making sure there are no machinery problems occurring. Also including daily morning cleaning and inventory checks for food and products
- Completed store closing tasks such as a full store clean, prepping for the next day, taking inventory, and locking store up.
- Trained and mentored new staff on product knowledge and customer service protocols.
- Managed inventory levels through regular stock assessments and reordering processes.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Collaborated with team members to streamline checkout processes during peak hours.
- Maintained cleanliness and organization of the store environment to meet safety standards.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
K12 Online High School
Herndon, VA06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail and excellent memory
- Team player and keeps positivity up
- Problem-solving
- Cash handling including register and POS operation with quick order taking skills
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Safe food handling and attention to detail for any food allergies or preferences
- Beverage preparation with adaptability to personal edits
Timeline
Barista
Starbucks
08.2025 - Current
Barista
Starbucks
05.2025 - 08.2025
Store Lead Barista
Three Rivers Coffee Co.
01.2022 - 01.2025
High School Diploma -
K12 Online High School