Abby Lavarda

• Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
• Handled inquiries from prospective students to provide detailed information regarding the admissions process.
• Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
• Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
• Compiled and analyzed data to track admissions trends and make recommendations for improvements.
• Implemented a CRM system to track interactions with prospective students, improving follow-up strategies and admissions outcomes.
• Developed new admissions policies that aligned with institutional values and priorities.
• Collaborated with the admissions team to develop and implement strategies to improve the admissions process.
• Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
• Coordinated Preview events, significantly raising awareness of institution's programs and amenities.
• Enhanced student enrollment by streamlining application processes for efficiency and clarity.
• Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective student interest.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
• Enhanced patient rapport by consistently delivering compassionate and professional care.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Collaborated with the dental team to develop customized treatment plans for individual patients.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Explained treatment procedures and instructed patients on home care guidelines.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Answered phones, created patient charts, input doctor's orders into computer system, greeted patient's family, kept desk area clean, organized and stocked materials.