Abby Lavender
TOMS RIVER
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed through years of restaurant and guest service positions. Proven ability to enhance guest engagement and satisfaction through personalized service. Experienced in cash handling and fostering supportive environments, as demonstrated in my role as a Teacher and Server.
Overview
23
23
years of professional experience
Work History
Teacher
Middletown Board Of Education
09.2011 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Server
Olive Garden
07.2002 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Master of Arts - Music Education
Columbia University
New York, NY05-2011
Skills
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Cash handling
- Hospitality service expertise
Timeline
Teacher
Middletown Board Of Education
09.2011 - Current
Server
Olive Garden
07.2002 - 09.2012
Master of Arts - Music Education
Columbia University
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