Dynamic and results-driven Organizational Leader with over 15 years of experience in driving strategic initiatives and fostering a culture of collaboration and innovation. Proven track record in leading cross-functional teams to achieve organizational goals while enhancing employee engagement and operational efficiency. Skilled in change management, strategic planning, and talent development, with a strong ability to align team objectives with broader business strategies. Adept at utilizing data-driven insights to inform decision-making and optimize processes. Committed to cultivating inclusive environments that empower individuals and promote continuous improvement
Overview
11
11
years of professional experience
Work History
Consumer Engagement Specialist
GATHR GCI OUTDOORS
08.2023 - Current
Receive and handle customer inquiries and complaints, communicate with customers by email, phone, and chat, communicate with production, sales, or warehouse personnel to expedite and track shipping, review order status and correct order errors, provide timely feedback regarding system needs, process improvements, website issues and customer concerns, meet individual and team customer-focused goals
Ability to build credible, effective relationships with stakeholders and hiring managers along with being self-directed, motivated and the ability to organize and prioritize multiple tasks and projects
Property Manager
Rec-Land INC
05.2014 - 06.2024
Facilitate the operation, control, maintenance, and oversight of real estate and 20-30 rental properties/setting and collecting rent/ advertise and fill vacant units/ potentially setting the budget for the properties / investigating and resolving tenant complaints/ enforcing rules of occupancy/ inspecting vacant units and completing repairs, planning renovations/ contracting with landscaping and snow removal services/ Maintain building systems by contracting for maintenance services and supervising repairs /preparing performance reports and payroll
Teacher
Greene County Educational Service Center
08.2017 - 01.2024
Worked in Middle and High School level programs at an alternative school setting for at risk students
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.