Abby Locklear
Boone,NC
Summary
My peers describe me as a self-motivated individual when given the chance she outperforms. When I commit to an opportunity or challenge I always follow through and do so with excitement to learn. Ensuring to balance my high-energy personality and professionalism. I thrive with a schedule, have excellent time management skills, and often find myself creating a to-do list and checking my tasks off as I go. Given the opportunity, I would love to show my dedication and drive to succeed in the business and in myself.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Sales Associate
High Country Handles
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Wrapped, boxed, and decorated products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in-store.
- Engaged in friendly conversations with customers to better uncover individual needs and brand loyalty.
Front Desk Associate
Barre3
09.2022 - 06.2023
- Maintained cleanliness and organization of the front desk area.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Implemented marketing and promotional initiatives to increase occupancy.
- Prepared reports on guest satisfaction levels and other metrics.
Store Manager
Chick-fil-A White Oak
07.2016 - 04.2022
- Managed food freshness control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Assisted with training and mentoring new staff members.
- Maintained proper food levels and inventory controls. Organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts - Hospitality And Tourism Management
Appalachian State University
Boone, NC05.2025
Associate of Arts - Hospitality And Tourism Management
Wake Technical Community College
Raleigh, NC12.2022
High School Diploma -
Cleveland High School
Clayton, NC05.2020
Skills
- Excellent People Skills
- Multitasking Strengths
- Customer Service
- Time Management
- Adapt to Diverse Groups
- Guest Relations
- Teamwork and Collaboration
- Dining Area Maintenance
- Hospitality and Accommodation
- Store Opening and Closing
- Strategic Planning
Certification
I have received my Serve Safe certification twice. The most recent was while I was attending Wake Tech community college.
Additional Information
I have joined the Hospitality and Tourism Management Association. While in this group we will be touring parts of Boone and Blowing Rock to see tourism in action. While working with our hospitality professors we are very excited for the future while we grow and learn together.
Timeline
Sales Associate
High Country Handles
08.2023 - Current
Front Desk Associate
Barre3
09.2022 - 06.2023
Store Manager
Chick-fil-A White Oak
07.2016 - 04.2022
Bachelor of Arts - Hospitality And Tourism Management
Appalachian State University
Associate of Arts - Hospitality And Tourism Management
Wake Technical Community College
High School Diploma -
Cleveland High School